Current-USA eFlux Failed

[HD_Reefer]

One of my eFlux pumps died and I seem to be getting the runaround from Current-USA on replacing it. Anyone else have the same experience with their Customer Support?

I'm seriously regretting not spending the extra $ for the MP10s instead.

 

[CMMorgan]

I have a few of these. Unfortunately, I can never get more than one working at a time. I assumed it was somehow operator error. I tried to reach out to Current and got nowhere. I can tell you that the one in the tank right now moves a heck of a lot of water. I just wish they were more operator friendly. I have two more that are brand new. I just bought two @Sicceus19 Sicce SDC with wifi - expensive but worth it. So user friendly.

 

[HD_Reefer]

The pair have been flawless for almost a year. I unpaired them and had them running different flow patterns at different times and that seemed to be the best setup in the 24g cube. Being down one, there's definitely a difference in the coral happiness! I am meticulous about cleaning them, so that's not the issue. Power supply is good, so its the pump itself that has an issue. It's frustrating that Current-USA doesn't seem to care and it more worried about me giving them the serial number than helping me get it fixed / replaced. I guess you get what you pay for these days....pretty sure I've heard that somewhere before! LOL

 

[HD_Reefer]

The pair have been flawless for almost a year. I unpaired them and had them running different flow patterns at different times and that seemed to be the best setup in the 24g cube. Being down one, there's definitely a difference in the coral happiness! I am meticulous about cleaning them, so that's not the issue. Power supply is good, so its the pump itself that has an issue. It's frustrating that Current-USA doesn't seem to care and it more worried about me giving them the serial number than helping me get it fixed / replaced. I guess you get what you pay for these days....pretty sure I've heard that somewhere before! LOL

 

[HD_Reefer]

So magically, my replacement pump was approved and shipped out today....hmm

 

[LegendaryCG]

So magically, my replacement pump was approved and shipped out today....hmm

Glad they got you squared away. I'm using their LEDs on my quarantine tank.