Damaged product in shipping

[Darren in Tacoma]

Too dumb to know right from wrong

 

[KStatefan]

Im not mad, im just passionate about being fair guys.

How is paying for a skimmer and getting a skimmer not fair?

 

[62518161]

1 skimmer + .8 of a skimmer doesnt equal 2 skimmers.

You didn’t pay for 1.8 you paid for 1

 

[Joe31415]

It should be noted, as I think this is important, if you paid $1000 for the skimmer, the company is not getting a $1000 check from UPS. I've done a handful of claims (as the shipper) with UPS. When it comes to damage, UPS will pay them the lesser of the replacement or repair cost.
Keep in mind, the replacement cost is not $1000. If you bought this from a retailer, it would be their cost to buy a new one from their supplier, so maybe $700. You bought it from the manufacturer, so their cost is, let's call it $500. However, you made it sound like it just needs a new lid and some screws, meaning the repair cost is, what, $50?

With those assumptions in mind, they're not going to get $1000. They're going to get $50 for some new screws, a lid and any other odds and ends (ie, does it need a new box? did you return the manual etc?). Even if they convince UPS that it was a total loss, they're only going to recoup what they would actually be out by throwing it away.
They also require a ton of documentation. It's more than just pictures. They not just that you tell them what the actual cost was, but send them copies of proof. For a reseller, it's as simple as sending in a copy of the invoice. For a manufacturer, I'm sure it's harder.
Also, I could be mistaken about this part, if they pay you for a replacement, they may have the option of requiring you to turn the damaged one over to them, since they essentially bought it from you (and they probably want to prevent people from saying something isn't repairable when it is).

Anyway, long story short, UPS isn't writing them a check for $1000 and if this place is anything like my place, if they feel like you're attempting to cheat them out of something they'll either refuse to do business with you going forward or keep a very close eye on future transactions.

 

[joseserrano]

Reading this made me feel very sad at the level of entitlement out there. The rationalizing gymnastics being done here are world class.

 

[fishlover1478]

why are people posting on this thread again? not gonna lie it was pretty funny/frustrating to read though

 

[Reef-junky]

I would fix it (my time) and labour. And use two lol. The issue is i have waited too long. I would also cost me time to go to the post office and drop it off when i dont want to.

It also cost the company time. Even if they can replace the parts they still lose the parts that are broken and labor. On top of that it cost them extra labor to fix it. Plus they pay for the insurance. They can’t just fix it and sell it as new they have to replace the parts. Seems to me you just want a freebie.