DC upgrade kit for Ultrareef Skimmers

[FinalPhaze987]

Hello. When do you anticipate getting stock of the DC upgrade for the UKS-200?

Thank you.

 

[AquariumSpecialty Verified Sponsor]

Hello. When do you anticipate getting stock of the DC upgrade for the UKS-200?

Thank you.

We can have them shipped in by air freight and have them here in 4-5 day if you would like to order. Please be sure to order with an account to get reward points. Thank you, Scott

 

[FinalPhaze987]

Order placed! Thank you Scott.

I also put in an order for the Aussie Live Rock. Would you happen to know the turn around on it currently?

 

[AquariumSpecialty Verified Sponsor]

The live rock is in stock with our US importer. We are having it shipped direct to you. Thank you for your business.

 

[FinalPhaze987]

Thank you for the quick reply. For the DC upgrade kit, it did not give me the option to ship and only allowed me to select in store pick up. I noted in the comments to ship it to my address. Will this be ok?

 

[AquariumSpecialty Verified Sponsor]

Yes, that will be fine. I need to investigate why it didn't give you a shipping option. We have been seeing this with some of our orders. Perhaps it's product specific. I'm letting our web developers know.

Thank you,
Scott

 

[FinalPhaze987]

Pm sent

 

[FinalPhaze987]

Scott, I'm in need of some assistance in finding out where this order is.

I placed the order on 2/14. When inquiring a week later to find out if the pump had come in, I was told via email on 2/25 that it was at the port waiting to clear.

I've since sent 5 emails and made numerous calls each week, leaving a voicemail message each time so I can get an update on where the pump is.

Frspite my attempts, I have yet to recieve a reply from Ryan and going over a month awaiting the pump.

Please, can I get an ETA on the item??

 

[FinalPhaze987]

Anything? It's approaching 6 weeks at this point and I'm becoming concerned that I've been had.

 

[FinalPhaze987]

I still need an update on the pump Scott. Today marks 7 weeks and my order still shows as processing when the original impression was that you would be able to get this in 4-5 days.

There have been no reply to any of my emails sent in the past weeks nor any of the messages that I have left. The payment was taken on 2/14/25 and I've been ghosted since.

Either way, I am deeply disappointed and am expecting a reply.