Fish tank direct

[TNT_Bulldogs]

Hello, I’m new. Looking to start my build. I was looking at getting the Neptune apex. It went up in price almost everywhere by $80 in a matter of one week. Only one I see has the original price is fish tank direct. I have never bought from them. If anyone has any experience with them let me know. Don’t want to get scammed.
Thank you

 

[TastesLikeChicken]

I’ve purchased from them once or twice. I think they are legit. Didn’t have any problems. They also seem to have lower prices.

 

[ariellemermaid]

Hello, I’m new. Looking to start my build. I was looking at getting the Neptune apex. It went up in price almost everywhere by $80 in a matter of one week. Only one I see has the original price is fish tank direct. I have never bought from them. If anyone has any experience with them let me know. Don’t want to get scammed.
Thank you

I bought my tank and pumps there; easy to get hold of on the phone and responsive. Filled my order correctly. Sump broke during delivery and they did drop the ball for a few weeks on something Red Sea had requested from them that they missed, but it was an honest mistake and everything was made right. Best part…. They’re based in FL and didn’t charge sales tax in NC, but YMMV.

I need a second Apex and 2 power bars now. Personally I’m holding out hope any day now Neptune will do a Black Friday 10-15% off. Many other MAP brands are doing that right now. I bought my first Apex under the same conditions (don’t remember if it was Black Friday though, might have been a spring sale). It does seem that when a few brands do it everyone follows along. Fingers crossed!

 

[mdb_talon]

They have to make sure to raise prices to account for the black friday sale

 

[TNT_Bulldogs]

I bought my tank and pumps there; easy to get hold of on the phone and responsive. Filled my order correctly. Sump broke during delivery and they did drop the ball for a few weeks on something Red Sea had requested from them that they missed, but it was an honest mistake and everything was made right. Best part…. They’re based in FL and didn’t charge sales tax in NC, but YMMV.

I need a second Apex and 2 power bars now. Personally I’m holding out hope any day now Neptune will do a Black Friday 10-15% off. Many other MAP brands are doing that right now. I bought my first Apex under the same conditions (don’t remember if it was Black Friday though, might have been a spring sale). It does seem that when a few brands do it everyone follows along. Fingers crossed!

Thank you I was thinking of waiting for Black Friday as well. Just a little worried since I see the prices going up and availability of things going down.

 

[TNT_Bulldogs]

I’ve purchased from them once or twice. I think they are legit. Didn’t have any problems. They also seem to have lower prices.

Thank you

 

[TNT_Bulldogs]

I bought my tank and pumps there; easy to get hold of on the phone and responsive. Filled my order correctly. Sump broke during delivery and they did drop the ball for a few weeks on something Red Sea had requested from them that they missed, but it was an honest mistake and everything was made right. Best part…. They’re based in FL and didn’t charge sales tax in NC, but YMMV.

I need a second Apex and 2 power bars now. Personally I’m holding out hope any day now Neptune will do a Black Friday 10-15% off. Many other MAP brands are doing that right now. I bought my first Apex under the same conditions (don’t remember if it was Black Friday though, might have been a spring sale). It does seem that when a few brands do it everyone follows along. Fingers crossed!

Thank you might wait for Black Friday if that’s the case.

 

[TNT_Bulldogs]

They have to make sure to raise prices to account for the black friday sale

Yes that’s most companies sales strategy for sure.

 

[slythy]

Neptune raised their prices on a bunch of items recently. It was an across the board permanent raise its not just for black friday. This price increase happened on i think Oct 20th or something. My LFS told me it was coming so I purchased before the increase.

 

[jt8791]

The rewards program isn’t bad either, combined with the lower pricing and sales tax free it’s definitely worth considering. I got my Photon 24-V2+ from them tax free, have yet to figure out what I will use the rewards for, maybe some new wave pumps later on.

 

[SPS2020]

I have purchased several higher priced items from them and had no issues.

 

[afrokobe]

I purchased a IM nuvo pennisula from them a few years ago. It arrived damaged and they told me to contact IM directly. IM told me they weren't an authorized resellers and to purchase future items elsewhere. IM did honor the warranty and were able to get me a new tank, I just wanted to put this out there. Fish Tank Direct's customer service wasn't the best as I had to do everything myself. Just make sure they are authorized resellers for whatever you are purchasing.

 

[ariellemermaid]

I purchased a IM nuvo pennisula from them a few years ago. It arrived damaged and they told me to contact IM directly. IM told me they weren't an authorized resellers and to purchase future items elsewhere. IM did honor the warranty and were able to get me a new tank, I just wanted to put this out there. Fish Tank Direct's customer service wasn't the best as I had to do everything myself. Just make sure they are authorized resellers for whatever you are purchasing.

Good to know. My experience with Red Sea was completely different, I was expressly told to contact FTD for any issues and they took care of everything. Sounds like everything worked out though in which case I’d say the sales tax savings was probably still worth it.

The rewards program isn’t bad either, combined with the lower pricing and sales tax free it’s definitely worth considering. I got my Photon 24-V2+ from them tax free, have yet to figure out what I will use the rewards for, maybe some new wave pumps later on.

I hadn’t even thought of that! I need to check my points after the huge purchase I made with them!

 

[afrokobe]

Good to know. My experience with Red Sea was completely different, I was expressly told to contact FTD for any issues and they took care of everything. Sounds like everything worked out though in which case I’d say the sales tax savings was probably still worth it.



I hadn’t even thought of that! I need to check my points after the huge purchase I made with them!

yea the tax savings were part of the reason i purchase from them... but I also didnt know IM was running the bundle with the mj return, screen top and back chamber caddy. I had to buy all of those separately, which ended up being more expensive than the bundle lol. Initially I thought I didnt need them, but the stock return was so loud and fish kept jumping... you live and learn

 

[ariellemermaid]

10% sale live today! FTD said they just lowered the prices at least on the items I’m looking for plus the full Apex (I just want the EL).

 

[ariellemermaid]

Also I want to add that they responded to my email enquiry almost immediately and adjusted their prices. Nothing but good vibes from this company.