Giesemann t5 fixture issues

housermanj

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I have a BT 4ft Giesemann T5 fixture with 8 bulbs. It has programmable lights through their app. I have had it for a few year now and some of the bulbs are no longer working. I thought they were burnt out but even after buying new bulbs they still aren't working. I don't believe it is a program issue i have made sure the schedule lights have all bulbs at 100% (this was only for testing purposes). I tested all the bulbs in the working slots and they all work. I have made sure all the bulbs were snuggly in place.

Where the bulb contacts the fixtures doesn't have any obvious salt or corrosion damage and all the cables/wires are intact. I have been talking to AI and it believe that the ballast are bad. But i would like to be sure they are the issue before replacing them. Has anyone had any issues with this brands fixtures? Any help would be appreciated.
 

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