iiskevinn
Active Member
So this is the current situation. I purchased a used Radion XR15 Pro G5 from R2R prior use was 6 months which I had no issues with and the lights were perfectly fine. Past Sunday I was adjusting the RMS Mount and the lights fell in the water fully submerged. I had quickly taken them out and dried them but the lights began flashing red and blue and now it doesn't work anymore. I spoke with a tech support guy from EcoTech Marine on Monday and told them of the situation. He mentioned how usually it doesn't qualify for a warranty since it was used and it fell in the water but he will make an exception and send me new lights as a replacement. All I have to do is send the lights back. Now I get an email back from him today saying because the lights were purchased used, it does not fall under the warranty. Only purchased new from a licensed retailer with a valid receipt. The unit will need to be sent in for service to the facility in Pennsylvania. At this time typical turnaround is about 7-14 business days.
Currently my tank is lightless as it was my only light ( Fluval Evo 13.5 bought it used without the stock light it usually comes with). I have corals such as bubblegum digi, frogspawn, zoas, torches, and few acros. I don't have the finance to purchase new lights and was really hoping they would send the replacement they said they would.
Currently my tank is lightless as it was my only light ( Fluval Evo 13.5 bought it used without the stock light it usually comes with). I have corals such as bubblegum digi, frogspawn, zoas, torches, and few acros. I don't have the finance to purchase new lights and was really hoping they would send the replacement they said they would.
