- Joined
- Jul 25, 2017
- Messages
- 277
- Reaction score
- 532
Thanks in advance for any help. I just received a new Apex (2016 version) yesterday, so I’m still very new at this. However, I’ve read the manual and just spent a couple hours trying to research my problem online with no success (don’t beat me up if I obviously missed something).
I’ve entered my email and phone number in the notifications section in Fusion. When I hit “test”, it works perfectly. However, in practice, I’m not receiving alerts to my phone/email. Notifications only work when I turn the email alerts tab off and then back on when on the Fusion home screen.
For example, I drop an optical water level sensor in a cup of water. It is set up that it should send me an alert when the optical sensor is closed (in water). It does not send me an alert unless I manually turn the email alerts tab “off” and then switch it back to “auto”. So when the sensor is under water, I get no alert although the sensor visually switches to “closed” on the fusion main page. When I manually switch the alerts tab off then back on (while the sensor remains underwater) I get email and phone alerts immediately. This is the same for other alerts that I’m in he process of setting up, such as temperature.
What am I missing?
I’ve entered my email and phone number in the notifications section in Fusion. When I hit “test”, it works perfectly. However, in practice, I’m not receiving alerts to my phone/email. Notifications only work when I turn the email alerts tab off and then back on when on the Fusion home screen.
For example, I drop an optical water level sensor in a cup of water. It is set up that it should send me an alert when the optical sensor is closed (in water). It does not send me an alert unless I manually turn the email alerts tab “off” and then switch it back to “auto”. So when the sensor is under water, I get no alert although the sensor visually switches to “closed” on the fusion main page. When I manually switch the alerts tab off then back on (while the sensor remains underwater) I get email and phone alerts immediately. This is the same for other alerts that I’m in he process of setting up, such as temperature.
What am I missing?