HELP! Waterbox cracked - is it usable? PHOTO

[aquatic26]

Hi reefers. I am so disappointed. I've been cycling my Waterbox 15 for two weeks and was doing a water change (used tap to cycle to establish rock, long story) and just noticed when refilling with fresh salt water that the black glass that separates the aquarium from the filtration chamber is cracked!!! I have no idea how this happened as the tank has just been sitting there with no filter sock even inside while it cycles. The tank itself is not leaking and there are no other cracks than in this one space. I was hoping to get my two clowns today from my LFS. If the tank itself is not leaking and has no cracks to the exterior, is it safe to add them? I was on the fence about doing the Waterbox 20 cube... I guess this just made my decision easy...

 

[Dom]

Well, it appears that the crack is on the divider between the display and filtration sections. Its fine, other than aesthetics.

 

[Lbrdsoxfan]

Ouch. If you bought it new and it hasnt been in a box for a year, I'd warranty it out. Otherwise just run it.

 

[aquatic26]

Well, it appears that the crack is on the divider between the display and filtration sections. Its fine, other than aesthetics.

Thank you. Any idea what could have caused this? I'm completely stumped.

 

[aquatic26]

Ouch. If you bought it new and it hasnt been in a box for a year, I'd warranty it out. Otherwise just run it.

It's brand new. I emailed them, we will see what they say.

 

[Dom]

Thank you. Any idea what could have caused this? I'm completely stumped.

Looks like impact.

 

[exnisstech]

Looks like impact.

Hard to tell but it looks like damage here.

 

[kfries]

I once tried to use a tank with a cracked corner. Wife thought it was a bad idea. She was right. With it being in the divider the pressure should be equal and unlikely to fracture. Worse case the water leaks into the overflow from the main display. If they give you a replacement it would make a good quarantine tank.

 

[I never finish anythi]

I'd just put sealant over the crack both sides and use it .

 

[KrisReef]

Thank you. Any idea what could have caused this? I'm completely stumped.

Did you try to reach down into the box and put pressure on the glass?

It probably had a little chip on the edge and the pressure from filling or from working around that area caused the crack to expand.

Be careful putting your hands around the crack so you don’t make it worse or get cut.

 

[KrisReef]

Hard to tell but it looks like damage here.

Good point! I thought the break was in the pane in front of the broken one.
Clearly Now I can see that the break was a result of manufacturing issues.

That needs to be resolved to prevent issues from stuff moving from the DT into the filtration system.

Sorry.

 

[aquatic26]

Update: Waterbox did right. They said there was likely damage already there from shipping, I just didn't notice it/was not visible to the naked eye. They offered to replace the entire thing, but I opted for them to send the 20 cube and pay the $60 difference in cost of the two. Not having a custom fit stand for the 15 peninsula really turned me off.

 

[exnisstech]

Update: Waterbox did right. They said there was likely damage already there from shipping, I just didn't notice it/was not visible to the naked eye. They offered to replace the entire thing, but I opted for them to send the 20 cube and pay the $60 difference in cost of the two. Not having a custom fit stand for the 15 peninsula really turned me off.

Good for them. They may not even ask you return the current one due to shipping cost and they can't resell it. If that's the case I would seal that baby up with some silicon and run it or sell it with a disclaimer.

 

[jimfish98]

Update: Waterbox did right. They said there was likely damage already there from shipping, I just didn't notice it/was not visible to the naked eye. They offered to replace the entire thing, but I opted for them to send the 20 cube and pay the $60 difference in cost of the two. Not having a custom fit stand for the 15 peninsula really turned me off.

The customer service at Waterbox is great and they seemingly bend over backwards to keep customers happy, its part of the reason I have two of their tanks. As for the old, I agree with others on just adding some silicone to seal the crack and it's still good. QT, second tank, or selling off with a disclaimer.

 

[aquatic26]

Good for them. They may not even ask you return the current one due to shipping cost and they can't resell it. If that's the case I would seal that baby up with some silicon and run it or sell it with a disclaimer.

They are letting me keep the original. If anyone wants a 15 peninsula with a crack, let me know

 

[KrisReef]

They are letting me keep the original. If anyone wants a 15 peninsula with a crack, let me know

Dibs!

(Not really. I just wanted to say that.)

So glad the Waterbox folks are ready to do the right thing when an issue arises.

You really should break the tank into tiny pieces and recycle them to keep the market alive for the good folks at Waterbox.

And I call dibs to help destroy the cracked unit!

 

[Dom]

Dibs!

(Not really. I just wanted to say that.)

So glad the Waterbox folks are ready to go the right thing when an issue arises.

You really should break the tank into tiny pieces and recycle them to keep the market alive for the good folks at Waterbox.

And I call dibs to help destroy the cracked unit!

I'd hold on to that tank!

Think quarantine tank or a spare in case of emergencies.

 

[Lbrdsoxfan]

I'd hold on to that tank!

Think quarantine tank or a spare in case of emergencies.

Yup, Id just remove the AIO baffle and use it. BTW arent those baffles just acrylic? They used to be on the 30g Marine AIO I had 8+ yesrs ago.

 

[Dom]

Yup, Id just remove the AIO baffle and use it. BTW arent those baffles just acrylic? They used to be on the 30g Marine AIO I had 8+ yesrs ago.

Can that baffle be removed?

 

[Ordovician_Reef]

Waterbox is really good when it comes to standing by their products. I had a minor leak in the plumbing of my 190.5 and the replacement part arrives today.