Help.

Alan Epstein · Jun 8, 2015

Ordered an acrylic aquarium from Advanced Acrylics (John) approximately 18 months ago. Unfortunately, I paid for the aquarium, $3,000.00, before the build was complete. After all of this time I have still not received my tank. I have contacted John, on numerous occasions, but he does not respond to my texts. Apparently, he has no intention of returning my money to return my money. I reside in N.J. and the company in question is located in California. What are my options?

LetItReef · Jun 8, 2015

Sorry to hear what you are going through, that's a lot of money there. If Advance Acrylics is a member of BBB you can start from there or reach out to Moderators or REV and see if they can help out. Good luck in getting your money back.

SantaMonicaHelp · Jun 8, 2015

That's horrible! I'm sorry to hear that. :( What city is he supposed to be in?

LetItReef · Jun 9, 2015

Advanced Acrylics
11098 Venture Dr. Unit D
Jurupa Valley, CA 91752
(951) 207-2280
[email protected]

Alan Epstein · Jul 1, 2015

SantaMonicaHelp said:
That's horrible! I'm sorry to hear that. :( What city is he supposed to be in?

Jarupa Valley California. I contacted him again, via text, several days ago. He said that he was mailing me a check. But I have not received it. I know that he is lying to me, because he has done this many times before. In reality, he has stolen my money. I cannot fathom how Advanced Acrylics remains in business. I contacted the BBB and the Riverside county District Attorneys Office. John has not responded to either of those organizations. I am a senior citizen living on a fixed income. The loss of this amount of money will have a significant impact on my quality of life. "Caveat Emptor. Buyer Beware".