I spent $800 and all i got was an $11.04 PVC pipe

Discussion in 'Bulk Reef Supply' started by Newb73, Nov 29, 2017.

  1. Newb73

    Newb73 Valuable Member Partner Member 2018

    Joined:
    Aug 19, 2012
    Messages:
    1,271
    Likes Received:
    931
    Location:
    Southeast
    kidding aside, i have this order showing delivered for 2 days now and all i got was a 5ft long piece of PVC.

    Is that just holiday delays?

    See image. Here is what he brought, an envelop, a keurig, and the long box w pvc.

    I thought maybe the rest was just one day late, but it didn't come.

    I thought maybe it was just two days late but all the deliveries have come today as well.

    Reason for concern or just holiday shipping backlog?

    Why is there only one tracking number when it was obviously in multiple boxes?

    FWIW i have video of the whole thing and a second video showing my wife getting the packages off the porch 2 minutes later.

    The video shows he left and didn't make 2 trips

    [​IMG][​IMG]
     
    Last edited by a moderator: Nov 29, 2017
    Tags:

  2. Newb73

    Newb73 Valuable Member Partner Member 2018

    Joined:
    Aug 19, 2012
    Messages:
    1,271
    Likes Received:
    931
    Location:
    Southeast
    Here is the keurig he brought[​IMG]
     
  3. Bulk Reef Supply

    Bulk Reef Supply Well-Known Member R2R Supporter Gold Sponsor

    Joined:
    Jan 15, 2013
    Messages:
    652
    Likes Received:
    852
    Location:
    Minneapolis, MN
    UPS hides the extra tracking numbers for one reason or another, but there are a total of 3 packages in your shipment (3 tracking numbers). They are all, however, showing delivered today at 3:49PM. I'll shoot you a PM with the additional info!
     
    chodyb, Sterlingg, Bps619 and 6 others like this.
  4. Bulk Reef Supply

    Bulk Reef Supply Well-Known Member R2R Supporter Gold Sponsor

    Joined:
    Jan 15, 2013
    Messages:
    652
    Likes Received:
    852
    Location:
    Minneapolis, MN
    I'm heading out for the night, but I will check in again tomorrow morning! I sent your additional tracking numbers over via PM :)
     
    chodyb, Sterlingg, Robink and 5 others like this.
  5. jt17

    jt17 Valuable Member Partner Member 2018

    Joined:
    Nov 2, 2012
    Messages:
    1,161
    Likes Received:
    168
    Location:
    Winter Haven, FL
    Impressive response time BRS. that's why I shop with you first.
     
    Orangezuk, chodyb, Sterlingg and 13 others like this.
  6. needbiggertanks

    needbiggertanks Well-Known Member

    Joined:
    Dec 14, 2016
    Messages:
    594
    Likes Received:
    558
    Location:
    St. Paul MN
    Seriously BRS!! That is some great customer service

    I hope those packages are waiting for you! @Newb73
     
    dricc, scotturban54, Dtfnemo and 3 others like this.
  7. Accio

    Accio Member

    Joined:
    Jul 25, 2017
    Messages:
    40
    Likes Received:
    55
    You cant even get service that good from a buisness by emailing! Noice brs!
     
  8. WoodRiverTroutBum

    WoodRiverTroutBum Member

    Joined:
    Nov 4, 2017
    Messages:
    13
    Likes Received:
    17
    I placed multiple orders with BRS last week and over the weekend and one of them was almost $300 and they sent me a box full of rocks and packing peanuts..








    I love their Pukani!
     
    cpschult, Fin, dricc and 10 others like this.
  9. BigBearMD

    BigBearMD Member

    Joined:
    Mar 17, 2017
    Messages:
    75
    Likes Received:
    68
    I've had several packages get marked delivered on one day and then the next day they show up at the door.

    The pessimist in me thinks the deliveries are marking them delivered so their times look good then they drop them off when its more convenient the next day.

    Interestingly, in my neighborhood UPS has a central package location that they are bringing all packages to and then golf carts to deliver to the homes.
     
  10. BkReefBaby

    BkReefBaby Active Member

    Joined:
    Apr 12, 2015
    Messages:
    416
    Likes Received:
    156
    Location:
    Brooklyn, NY
    BRS is the best!
     
    dricc, Bulk Reef Supply and Newb73 like this.
  11. Newb73

    Newb73 Valuable Member Partner Member 2018

    Joined:
    Aug 19, 2012
    Messages:
    1,271
    Likes Received:
    931
    Location:
    Southeast
    This is likely user error. BRS was tactful enough to use a private message to let me know i likely didnt scroll around and find additional tracking numbers which were down on the list of a long order.

    Since i was picking on them here, i will be kind enough to air out my oversight in case anyone else makes the same mistake.

    When you go to the tracking page, there may be multiple shipments with diff tracking numbers even tnough the link from the order page was a single "track your package" button.

    Slightly embarrassing but glad i asked.[​IMG]
     
  12. Newb73

    Newb73 Valuable Member Partner Member 2018

    Joined:
    Aug 19, 2012
    Messages:
    1,271
    Likes Received:
    931
    Location:
    Southeast
    They didnt come but that may be okay, i think are looking at a different order that DID come....i was ordering stuff daily.

    I think the rest (of the order in question) is coming tomorrow. And then i had daily orders for about 3 or 4 more days after that also...lol.
     
    Zack K and recess62 like this.
  13. cgdcinc

    cgdcinc Active Member

    Joined:
    Dec 17, 2016
    Messages:
    269
    Likes Received:
    410
    One of the best qualities one can have is humbly and unequivocally admit when you are wrong or made a mistake. Leadership traits. Nothing embarrassing about that!
     
  14. easternreefer

    easternreefer Well-Known Member ETRC Member Build Thread Contributor

    Joined:
    May 6, 2017
    Messages:
    534
    Likes Received:
    516
    Location:
    Kodak, TN
    Ups mychoice keeps me on track with what is going on. Shows me all deliveries and what day they are coming. It is/was a lifesaver this week with multiple deliveries from multiple businesses
     
  15. Tallison

    Tallison Active Member Build Thread Contributor

    Joined:
    Oct 24, 2017
    Messages:
    347
    Likes Received:
    192
    I had a similar situation with my radions and rodi this week. Ups just delivered it to the wrong address and left me to track down my packages
     
    Zack K likes this.
  16. kamike91

    kamike91 Active Member

    Joined:
    Oct 23, 2017
    Messages:
    309
    Likes Received:
    127
    I worked there for a while. You nailed it on the head. They'll mark as delivered because it's peak season for everyone ordering and shipping black Friday, cyber Monday, and holiday gifts. They can't keep up. If they do this crap it's usually delivered the day after they said it was delivered. Same reason why I suggest not shipping coral around black Friday and cyber Monday and a couple weeks before xmas.
     
    Unregistered User and Newb73 like this.
  17. Newb73

    Newb73 Valuable Member Partner Member 2018

    Joined:
    Aug 19, 2012
    Messages:
    1,271
    Likes Received:
    931
    Location:
    Southeast
    Uggghhhh.
     
  18. beardown

    beardown Member

    Joined:
    Nov 8, 2016
    Messages:
    35
    Likes Received:
    14
    I made an order for a reef octo calcium reactor that was on back order. I ordered a bunch of other things with it, and got eveything but the calcium reactor. I initially freaked out, and thought it was lost in the mail/not sent. I didn't realize it was on back order until @Bulk Reef Supply sent me an email with an extra $20 in reward points, because the site didn't state it was back ordered when I purchased. My point: I never think about my shipments from BRS, nor track them anymore. They always get it to me, in good condition, and in as timely manner as the product supply allows.
     
    dricc likes this.
  19. Newb73

    Newb73 Valuable Member Partner Member 2018

    Joined:
    Aug 19, 2012
    Messages:
    1,271
    Likes Received:
    931
    Location:
    Southeast
    Hey if a mod happems in here probably best to delete the image of the UPS guy.

    Point has been was made for my purppses and he is a nice guy, I've just realized he might not appreciate use of his image.
     
    hybridazn likes this.
  20. hybridazn

    hybridazn Acro killer..... Staff Member Team R2R R2R Supporter 3RMAS Member R2R Excellence Award Photo of the Month Award Showcase Editor Build Thread Contributor Partner Member 2018

    Joined:
    Apr 29, 2010
    Messages:
    7,707
    Likes Received:
    8,984
    Location:
    Grapeville PA

    ;) got it...
     
    Anirban, Zack K and Newb73 like this.
Draft saved Draft deleted

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice
Loading...