I spent $800 and all i got was an $11.04 PVC pipe

Discussion in 'Bulk Reef Supply' started by Newb73, Nov 29, 2017.

  1. Newb73

    Newb73 Well-Known Member Partner Member 2018

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    kidding aside, i have this order showing delivered for 2 days now and all i got was a 5ft long piece of PVC.

    Is that just holiday delays?

    See image. Here is what he brought, an envelop, a keurig, and the long box w pvc.

    I thought maybe the rest was just one day late, but it didn't come.

    I thought maybe it was just two days late but all the deliveries have come today as well.

    Reason for concern or just holiday shipping backlog?

    Why is there only one tracking number when it was obviously in multiple boxes?

    FWIW i have video of the whole thing and a second video showing my wife getting the packages off the porch 2 minutes later.

    The video shows he left and didn't make 2 trips

    [​IMG][​IMG]
     
    Last edited by a moderator: Nov 29, 2017
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  2. Newb73

    Newb73 Well-Known Member Partner Member 2018

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    Here is the keurig he brought[​IMG]
     
  3. Bulk Reef Supply

    Bulk Reef Supply Well-Known Member R2R Supporter Gold Sponsor

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    UPS hides the extra tracking numbers for one reason or another, but there are a total of 3 packages in your shipment (3 tracking numbers). They are all, however, showing delivered today at 3:49PM. I'll shoot you a PM with the additional info!
     
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  4. Bulk Reef Supply

    Bulk Reef Supply Well-Known Member R2R Supporter Gold Sponsor

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    I'm heading out for the night, but I will check in again tomorrow morning! I sent your additional tracking numbers over via PM :)
     
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  5. jt17

    jt17 Well-Known Member Partner Member 2018

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    Impressive response time BRS. that's why I shop with you first.
     
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  6. needbiggertanks

    needbiggertanks Well-Known Member

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    Seriously BRS!! That is some great customer service

    I hope those packages are waiting for you! @Newb73
     
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  7. Accio

    Accio Active Member

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    You cant even get service that good from a buisness by emailing! Noice brs!
     
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  8. WoodRiverTroutBum

    WoodRiverTroutBum Member

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    I placed multiple orders with BRS last week and over the weekend and one of them was almost $300 and they sent me a box full of rocks and packing peanuts..








    I love their Pukani!
     
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  9. BigBearMD

    BigBearMD Active Member

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    I've had several packages get marked delivered on one day and then the next day they show up at the door.

    The pessimist in me thinks the deliveries are marking them delivered so their times look good then they drop them off when its more convenient the next day.

    Interestingly, in my neighborhood UPS has a central package location that they are bringing all packages to and then golf carts to deliver to the homes.
     
  10. BkReefBaby

    BkReefBaby Well-Known Member

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    BRS is the best!
     
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  11. Newb73

    Newb73 Well-Known Member Partner Member 2018

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    This is likely user error. BRS was tactful enough to use a private message to let me know i likely didnt scroll around and find additional tracking numbers which were down on the list of a long order.

    Since i was picking on them here, i will be kind enough to air out my oversight in case anyone else makes the same mistake.

    When you go to the tracking page, there may be multiple shipments with diff tracking numbers even tnough the link from the order page was a single "track your package" button.

    Slightly embarrassing but glad i asked.[​IMG]
     
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  12. Newb73

    Newb73 Well-Known Member Partner Member 2018

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    They didnt come but that may be okay, i think are looking at a different order that DID come....i was ordering stuff daily.

    I think the rest (of the order in question) is coming tomorrow. And then i had daily orders for about 3 or 4 more days after that also...lol.
     
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  13. cgdcinc

    cgdcinc Well-Known Member

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    One of the best qualities one can have is humbly and unequivocally admit when you are wrong or made a mistake. Leadership traits. Nothing embarrassing about that!
     
  14. easternreefer

    easternreefer Well-Known Member ETRC Member Build Thread Contributor

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    Ups mychoice keeps me on track with what is going on. Shows me all deliveries and what day they are coming. It is/was a lifesaver this week with multiple deliveries from multiple businesses
     
  15. Tallison

    Tallison Well-Known Member

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    I had a similar situation with my radions and rodi this week. Ups just delivered it to the wrong address and left me to track down my packages
     
    Zack Klabunde likes this.
  16. kamike91

    kamike91 Well-Known Member

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    I worked there for a while. You nailed it on the head. They'll mark as delivered because it's peak season for everyone ordering and shipping black Friday, cyber Monday, and holiday gifts. They can't keep up. If they do this crap it's usually delivered the day after they said it was delivered. Same reason why I suggest not shipping coral around black Friday and cyber Monday and a couple weeks before xmas.
     
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  17. Newb73

    Newb73 Well-Known Member Partner Member 2018

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    Uggghhhh.
     
  18. beardown

    beardown Active Member

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    I made an order for a reef octo calcium reactor that was on back order. I ordered a bunch of other things with it, and got eveything but the calcium reactor. I initially freaked out, and thought it was lost in the mail/not sent. I didn't realize it was on back order until @Bulk Reef Supply sent me an email with an extra $20 in reward points, because the site didn't state it was back ordered when I purchased. My point: I never think about my shipments from BRS, nor track them anymore. They always get it to me, in good condition, and in as timely manner as the product supply allows.
     
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  19. Newb73

    Newb73 Well-Known Member Partner Member 2018

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    Hey if a mod happems in here probably best to delete the image of the UPS guy.

    Point has been was made for my purppses and he is a nice guy, I've just realized he might not appreciate use of his image.
     
    hybridazn likes this.
  20. hybridazn

    hybridazn Acro killer..... Staff Member Team R2R R2R Supporter Photo of the Month Award 3RMAS Member R2R Excellence Award Showcase Editor Partner Member 2018 Build Thread Contributor

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    ;) got it...
     
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