Kamoer X1 PRO 2 V2 app updates

[BradB]

I was happy with these pumps for almost 2 years. Suddenly they updated the app on my phone and I don't have my configuration. I had to register for an account. Unfortunately, my devices are no longer added and trying to add them gives me "The device has already been bound by admin" along with "token not found". I am trying to open a ticket on coralvue's website, but it isn't working either! I was hoping this was a common problem and someone could help.

 

[BradB]

I did eventually get a support ticket open.

Here is the reply I got:
"Unfortunately, we do not carry the Kamoer X1 Pro 2 V2, nor are we authorized to provide warranty support for this specific model. Our inventory and support services are limited exclusively to the Kamoer X1 Pro."

 

[BradB]

If anyone has the same issue, I did get this working. There are multiple ways to add devices. The most obvious is that it shows you the devices and you can just click them - this doesn't work. You can select the model number from the menu, search for devices, and it will work without an error.