leaving items in your cart costs Reward points

[pompeyjohn]

Is this the way the system is supposed to work?

I used the cart feature to come up with up a couple of solutions at different price points. When I didn't precede with those transactions, their value was removed from my existing Reward points.

Just checking to see if that is the way the site is supposed to work.

Thanks

 

[SPS2020]

Never heard that one before. Just give them a call.

 

[Gtinnel]

I leave things in my cart all the time and even sometimes apply reward points and discount codes but don’t check out, and have never noticed points being taken from my balance.

 

[Bulk Reef Supply]

Very sorry to hear about this issue. There is some important details we'd need in order to figure out why this is happening. So that we can get this information, can you please contact our support team directly at your earliest convenience: https://www.bulkreefsupply.com/customer-service

This will help ensure we are able to see the whole picture and not have any sensitive information shared on a public platform.

 

[yanetterer]

So the balance of rewards points you've already earned decreased?

Have you been banking your points for a while? Points expire after one year (FYI for anyone that isn't aware).

 

[pompeyjohn]

Yeah the balance of points earned has decreased. I am now at -371.

I'll raise a support ticket.