Hi David. I'm glad I'm on here so that I can address this.
Our shipping costs are high and we know it. We don't charge a handling fee or a box charge and it's still very high. These are actually the best rates we can get from FedEx based on our pick-up location and the fact that our products are perishable requiring special care. Due to all these factors we highly recommend that our customers buy our foods at their LFS. If that isn't an option, selling direct is. We have subscriptions that lower the shipping cost so that those that want our foods can buy them more affordably. Also, SaltwaterAquarium.com (https://www.saltwateraquarium.com/food/live-foods/reef-nutrition/) carries our products and they offer free shipping when you meet their minimum. They purchase from us quite often so they always have fresh product in stock. You could check them out if you would like to stick with our foods.
I hope this helps. By the way, we are a "mom and pop" operation. A husband and wife duo run the company. The owner's (Tim Reed) 90 year old dad and two children work here, as well.
I'd be more than happy to answer any of your questions, so feel free to post them here or message me.
Best,
Chad
Thanks for taking the time and addressing this transparently and openly! I appreciate it, and I'm sure others in the community do as well!