- Joined
- May 19, 2023
- Messages
- 3,761
- Reaction score
- 2,784
- Location
- Memphis
- What state or country do you live in
- Tennessee
@Kyle T - Brand Advocate @Bulk Reef Supply
First order:
Was purchased yesterday, $2k in urgently needed replacement equipment. Spoke to customer service, said I was way within the shipping window, I wanted overnight for today delivery. I was put at ease that my order would be picked and shipped shortly after sending it. My backup plan was Aqua Cave and then Saltwater Aquarium. Check my account, check my spend, check my loyalty. Check my repeat purchasing pattern.
After I placed an order with you, I went to Aquacave and ordered the 3’ aquabus cables you were out of. Aquacave’s orders got here before noon, I paid overnight with them too.
Shortly after I placed that order with Aquacave I realized I forgot something and went back to you and called Customer Service again asking if you could add 2 items to my order. She said she could not, that my order was large $ amount and clearly important and didn’t want to screw it up. She said she would credit my order with the overnight shipping fees.
That order is:
How in the world did you pick my order after 4 pm today? I could have had all this stuff already from both of your competitors?!?! You TOLD ME I was within the same day shipping window. You didn’t pick my order for 30 hours!!!!!!!! What in the world is going on there. I rearranged my calendar so that I could focus on having to get this stuff reinstalled after a power event took my system out. I cannot believe this. Absolutely cannot believe this.
First order:
Your Shipment #1204114437 for Order #1104034302
Was purchased yesterday, $2k in urgently needed replacement equipment. Spoke to customer service, said I was way within the shipping window, I wanted overnight for today delivery. I was put at ease that my order would be picked and shipped shortly after sending it. My backup plan was Aqua Cave and then Saltwater Aquarium. Check my account, check my spend, check my loyalty. Check my repeat purchasing pattern.
After I placed an order with you, I went to Aquacave and ordered the 3’ aquabus cables you were out of. Aquacave’s orders got here before noon, I paid overnight with them too.
Shortly after I placed that order with Aquacave I realized I forgot something and went back to you and called Customer Service again asking if you could add 2 items to my order. She said she could not, that my order was large $ amount and clearly important and didn’t want to screw it up. She said she would credit my order with the overnight shipping fees.
That order is:
Your Shipment #1204113821 for Order #1104034324
How in the world did you pick my order after 4 pm today? I could have had all this stuff already from both of your competitors?!?! You TOLD ME I was within the same day shipping window. You didn’t pick my order for 30 hours!!!!!!!! What in the world is going on there. I rearranged my calendar so that I could focus on having to get this stuff reinstalled after a power event took my system out. I cannot believe this. Absolutely cannot believe this.
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