this is crazy so I just need a sanity check. I bought a 24w GKM off amazon the first week of september, and it worked pretty good for 5-6 weeks and then the LED light died (which apparently means the UV bulb has failed?). I was able to get it refunded, and I bought a new one from Chewy since the prices on amazon had gone up a bit. Got the new one this past Sunday, set it up on the tank...the LED light doesnt come on. Did a little troubleshooting using different outlets with no success, so I chat up Chewy and they set up a replacement to be sent. Got the replacement last night, get it set up on the tank and again, no LED on the box. All three units had water flowing thru the pump so I know it cant be a power issue.
Before I just throw in the towel on this entire product line, can anyone think of a reason why 2 brand new out of the box units would be DOA? These are pretty plug and play so Im not seeing anything I could be doing wrong, but I feel jinxed at this point
Before I just throw in the towel on this entire product line, can anyone think of a reason why 2 brand new out of the box units would be DOA? These are pretty plug and play so Im not seeing anything I could be doing wrong, but I feel jinxed at this point
