I bought a large zoa pack with solar circus zoas from him for $650 they came in this past Friday packed well and a warm heat pack but all closed up like most zoas do during shipment. Few hours later all opened up Except the Lunar Eclipse ($40) so I figured they were just slow and we all know zoas can stay closed for a few days. So Monday I contact him as I feel 3 days should be enough. From the start Mark wasnt very nice and said they were very hardy and asked for a pic, I sent a pic of them along with the others from the pack and on my rack that he could see open and beautiful. Mark then refused a refund and said 3 days is too long. I have sold tens of thousands of coral and if it was my customer I would have refunded the $40 no questions asked. I feel a zoa that never opens is not right and if the whole pack did not open I would have contacted him right away. If the guy has problems refunding $40 on $650 then he has problems. He also wanted me to pay as a friend which is a huge NO NO in the rules here and after I said no jacked up the price on the pack. All the other zoas from him are open and looking great zero issues there and I was very happy with the color and sizes.
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