Nero 5 Not working, Red Light

[hollback]

I have cleaned it multiple times, factory reset and it won't show up in the app. Is the bluetooth shot? It will power up, spin for a minute or so, then stop and the light turns red. I'm out of ideas... Thoughts?

 

[Zelly]

I have cleaned it multiple times, factory reset and it won't show up in the app. Is the bluetooth shot? It will power up, spin for a minute or so, then stop and the light turns red. I'm out of ideas... Thoughts?

Im having the same issue with the power on, spin, then stop and blinking red light. If I take it apart like im going to clean it then put it back together it works for like a day or two then back to the blinking red light. Its perfectly clean and spins freely so I dont know what causes this. I have seen a couple threads about this but havent found a solution yet, the threads just die with no responses. Mine is a nero 3 not 5 btw

 

[Harpo]

 

[Harpo]

What I'm just curious to see what the reefing community has to say. I have 8 Nero 5's and so far, so good?

 

[wjm6449]

I have a Nero 3 that had been a pain In the butt and malfunctioned. The question is how far did you disassemble it. Did you take the blades out and expose the motor? It does slide out, but it is very difficult to take out.

 

[Zelly]

I have a Nero 3 that had been a pain In the butt and malfunctioned. The question is how far did you disassemble it. Did you take the blades out and expose the motor? It does slide out, but it is very difficult to take out.

Yes I took the blades out, it wasn't very difficult once I dried my fingers off lol

 

[hollback]

After talking to AI, I ended up having to send mine in for repair.

 

[Zelly]

After talking to AI, I ended up having to send mine in for repair.

How much did it cost to repair? I saw people saying it was 150$ repair which is near the price of a new one for the nero 3. At that point im just going to buy a cheap off brand one

 

[Cell]

The Jebao knockoff Nero's seem more reliable than the real thing. I've been using 4x SLW's of various sizes for the past 4 years with no issues and minimal maintenance.

 

[Zelly]

The Jebao knockoff Nero's seem more reliable than the real thing. I've been using 4x SLW's of various sizes for the past 4 years with no issues and minimal maintenance.

Thats what I was planning to buy. Unfortunately their website seems to be broken and amazon doesnt say what GPH each one is rated for lol. Any other website that will give more information you know of?

 

[Cell]

I bought mine off Ebay. I just searched for Jebao SLW and found this info:

Jebao SLW-10 10W 4000LPH(1056GPH)

Jebao 30W 13000LPH(3400GPH)


But consider with this design the flow is very spread out and doesn't extend as far as other more traditional powerheads. I think there may be a newer version with different model name than SLW, but not certain.

 

[trainbob]

Had the same problem with a nero 5 took it apart and cleaned it then took the toothpick that was stuck in the blades and it works

 

[Fishingandreefing]

How much did it cost to repair? I saw people saying it was 150$ repair which is near the price of a new one for the nero 3. At that point im just going to buy a cheap off brand one

Yup that’s how much they tried to charge me so I tossed mine. Overpriced

 

[hollback]

It is still being shipped so I'm not sure on the price yet. I will post an update once I hear from them.

 

[hollback]

Heard back from them. They told me the shaft was bent and needed replaced which would be free even though I bought the pump used. They then told me that there was a little bit of corrosion where the power supply plugged into the controller. Cost would be $89. I asked if this would affect the powerhead so I told them I didn't want to have that "fixed." They just charged me $16 for return shipping.

 

[thedon986]

Heard back from them. They told me the shaft was bent and needed replaced which would be free even though I bought the pump used. They then told me that there was a little bit of corrosion where the power supply plugged into the controller. Cost would be $89. I asked if this would affect the powerhead so I told them I didn't want to have that "fixed." They just charged me $16 for return shipping.

Their power supply prices are bizarre. You can match the voltage and wattage and find something probably on Amazon for $10

 

[hollback]

I believe the charge was to "remove the little bit of corrosion on the female side of the port within the controller. I can do that myself with a little bit of sandpaper.

 

[MelancholyBlenny]

I've had 2 Nero 3's die on me unfortunately. Both times it was the motor, I would be blasting them for quality but both times, even though 1 was out of warranty, they replaced the pump with a brand new one for free. Since then I haven't had any issues. They seem to have some quality control issues or something but they also seem to care about their customers.