New SCA Aquarium. Would this be acceptable to you?

[Dondante]

Brand new 150gallon shadow overflow.

The front euro-Brace slants 1/4 from left to right.

The doors will not close correctly.

See pictures.

I'm very disappointed. Heartbroken.

 

[pelphrey]

I would for sure contact Steve and send him these pictures!

 

[celebrityovernight]

That looks poor even for diy standards much less a professionally built tank.

 

[Dondante]

I sent him an email. I hate to complain. I'm not a complainer. and Steve is such a nice guy. He was so friendly and so helpful during the buying process.

 

[Dondante]

I just wanted to make sure I wasn't being too picky. The finish of the paint in the aquarium itself are absolutely beautiful. It was the construction. It must have been made on a Friday at 4.

And to top it off I'm putting in new floors. And I can't transfer my old tank to this new tank to finish the floors where the old tank is sitting.

with that eurobrace being so crooked the waterline of the taint would always be crooked when you looked at the tank. That's hard to live with. I'm pretty heartbroken.

 

[scriptmonkey]

Jeez! Well, issues happen and I am a firm believer in you really do not get to see how good a company is until there is a problem and how they respond.

 

[scriptmonkey]

You paid for the tank, if you are less than happy then do not feel like you are being picky. You had certain expectations when you bought and it is not meeting it.

 

[Kyl]

Jeez! Well, issues happen and I am a firm believer in you really do not get to see how good a company is until there is a problem and how they respond.

Exactly. Anyone can sell you something, the real mettle of a company comes when something goes wrong.

 

[Dondante]

I sent Steve an email a few hours ago with pics. I hope he responds.

It was so bad I noticed it with my eyes. I'm not even a carpenter. Lol. I didn't run around with a ruler looking for this. It just was blatantly obvious. The stand doors were one thing. But this is just too much.

 

[Dondante]

I mean I could scrape the adhesive off and reglue but the brace is adhered to the corner. There's even unecen adhesive on the sides where the outside glass butts up. I'm not looking for absolute perfection. But this would be noticable as soon as you looked at the aquarium. Sigh

Is Steve a member here?

 

[scriptmonkey]

I would not do anything. Wait for a response then take it from there. You really do not need to explain or justify it. You are not happy and that's good enough for us.

 

[Dondante]

Thanks, man. I'm just not a complainer. I own a business and have worked in retail one way or another my entire life. So I rarely complain and research and normally know what I'm going to get. This is just too much. I appreciate the kind words.

 

[Dondante]

I also want to acknowledge that I searched SCA here on R2R for a few weeks before pulling the trigger. Every person that did have a problem seemed to have been taken care of. Most owners had no problems.

This post wasn't meant to be a flame post. I just wanted to make sure I wasn't overreacting or unreasonable.

I emailed him early today but haven't heard back. I'll definitely keep them posted and will also give the same amount of attention if corrected.

 

[Dondante]

Ok after more investigation.

The back eurobrace is absolutely dead on.

I want you to look at then two pictures and tell me which looks more like low iron glass.

 

[Dondante]

I'm starting to think they drilled the front of the tank.

The black glass doesn't have as dark of a green tint. Doesn't lower iron glass show up less green

 

[Dondante]

Welp. It's Monday. I suppose I'll get a reply today since I didn't receive one Friday.

 

[Dr. Dendrostein]

Keep us posted

 

[Demonic]

I found it was better to just give him a call. He gets busy and doesn't check his email as often as he would like. If you need his contact info just message me.

 

[Dondante]

I found it was better to just give him a call. He gets busy and doesn't check his email as often as he would like. If you need his contact info just message me.

Nothing so far. Should I just call the 800 number?

 

[cmcoker]

I'm starting to think they drilled the front of the tank.

The black glass doesn't have as dark of a green tint. Doesn't lower iron glass show up less green

Can you compare the green to the side panes from above?