We got a live aquaria gift card for Christmas so we ordered them from there. We've usually had good experiencesn, but this one was awful.
First shipment, no Styrofoam, just a nearly open thin cardboard box with newspaper. Water was ice cold. 30 degree Arkansas temps and no heat packs. Shrimp I thought were dead, convict was barely swimming, and the tiny blue tang was on its side. We ordered a medium 3-4" and received a 1" blue.
The shrimp made a full recovery, but the blue tang died quickly and I'm suspecting this convict won't be around much longer.
Completely free replacement sent the next week. 40-50 degrees outside. A Styrofoam box this time, but no heat packs, and probably a 2" blue tang.
I will say one of their reps was more than helpful and told me to keep her posted.
I'm gonna just simply ask for a refund and not use them anymore. 2 shipments in winter with no heat packs and smaller than ordered fish has rubbed us the wrong way.