New test kit was old.

EL_Perron · Apr 9, 2023

Just receivedmy test kit and it expires in Oct. So even if I test every week, I literally am losing money.

It's so old the rubber bands are decaying.

Anyone from Red Sea want to make this right?

MERKEY · Apr 9, 2023

Where did you buy it from?

EL_Perron · Apr 9, 2023

MERKEY said:
Where did you buy it from?

Amazon but, it was sold via Red Sea, so Amazon tells you fo contact Redsea.

klavmaister · Apr 10, 2023

hi, exactly the same thing happened to me, the test kit looked used. one of the jars had the wrong lid screwed on, and a lot of liquid was spilled in the box. My lokal lfs sends a new one (but it was shippet direct from red sea)

Nano_Man · Apr 10, 2023

Contact them . I’ve bought test kit with short expire date. From internet . Complain and see what happens they should give you a refund or Change it . Giving out stock what expires first is wrong

gbroadbridge · Apr 10, 2023

EL_Perron said:
Amazon but, it was sold via Red Sea, so Amazon tells you fo contact Redsea.

Just return to Amazon as faulty - let them worry about it.

EL_Perron · Apr 10, 2023

gbroadbridge said:
Just return to Amazon as faulty - let them worry about it.

As stated above Amazon...will not take it back. They are telling me I need to deal with Red Sea directly.

EL_Perron · Apr 10, 2023

klavmaister said:
hi, exactly the same thing happened to me, the test kit looked used. one of the jars had the wrong lid screwed on, and a lot of liquid was spilled in the box. My lokal lfs sends a new one (but it was shippet direct from red sea)

Frustrating for sure. I own lots of Red Sea products...I currently some supplements from them. However, if they choose not to make things right...then I will no longer buy their products. Obviously, me not buying them wont make a difference, but it will make feel like I have some sort of choice...lol.