Noopsyche K7 V3 lost it's white spectrum

[BeanAnimal]

I know a few people have sent me direct messages asking for an update.

I packaged and sent my faulty light back to China per instructions received. It appears the primary (only?) means of engaging customer service is via messenger through a Noopsyche group. The messaging has been a bit inconsistent but mostly instructive.

Unfortunately even with a completed declarations form, Chinese customs have held my package. After a bit of a delay Noopsyche have confirmed the have followed up and will either get the item released by customs or replace the item with a new light.

So far its been a bit of an unorthodox customer service experience but mostly good. I'll update again once we have a resolution and what that is.

Unorthodox? New Lights under warranty - I would expect (demand) a cross shipment, not round-trip return/repair and facebook messenger tag. For the time/money for all of this, they could have just replaced the fixture... or shipped you a new board as much as I think that is sub-par (no pun) option.