Opinions needed VENTING

Chelaeyp84 · Dec 12, 2024

Ok, so here in joplin Mo, there is literally one LFS. I placed and order with her Saturday and paid $100 in advance. She calls today, part of my order is in. I pick it up. There was a flaming prawn goby, tail spot blenny, yasha goby, red striped worm goby, porcelain crab, and a Randall's pistol shrimp. I live 15 minutes from the store. When I got home, the flaming prawn goby was dead in the bag, the porcelain crab was missing a claw, and now the tail spot has died. I consider myself as an expert, I have successfully kept pipe fish, sea horses of all species, etc. All of my other fish are thriving....

ANYWAY... I messaged her and let her know the situation and at this time I will not be picking up the rest if my order. (3 pom pom crabs, black clown goby, and another tail spot) (other tail spot was for my big tank) all she replied with is "oh stinker"

I could of ordered these fish off of liveaquaria and got a 14 day guarantee. You would think she would offer something. I know dang good and well she will make a claim with sea dwelling and get credit for them. I've owned a LFS before. I know a lot of things are out of control. But this has really irked me. I want to leave a Google review, but I'm not sure it's really worth my time.

How would you react? What would you do if you were the store owner?

shakacuz · Dec 24, 2024

as a customer, there should be some credit provided to you. as an LFS, they should have better methods of service to their customers- especially being the only LFS in the area. i would leave a review and see if they can meet you somewhere in the middle in terms of credit, reimbursement, or fulfilling a new order at their expense.

Michael71 · Jan 10, 2025

Thats nuts, for those critters to die in a15 minutes ride. I am guessing she didnt unpack your order and put them in tanks. Almost makes me think she sat on the order waiting for the rest to come in maybe and called when she couldnt wait any longer. Were they showing signs of severe stress when you picked them up?

Chelaeyp84 · Jan 10, 2025

Michael71 said:
Thats nuts, for those critters to die in a15 minutes ride. I am guessing she didnt unpack your order and put them in tanks. Almost makes me think she sat on the order waiting for the rest to come in maybe and called when she couldnt wait any longer. Were they showing signs of severe stress when you picked them up?

She didn't unbag them. They were still in the sea dwelling bags. When I walked in she had her helper start grabbing them all. I looked through most of them. None of the order survived. Everything was dead in a matter of 24 hours. But, I've learned my lesson and I took my business elsewhere.