Orca region and country registration

[Ricardo Miozzo]

Hello!
I have two Orcas and they’re working well. Setup was quick and simple, but I need to make it understand that I am in Brasil South America. There’s no America or South America nor Brasil in the stop down menus to choose. Sent messages to WhatsApp support, but didn’t get any response. Anyone can help me please? Am I doing something wrong in the registration procedure? TIA

 

[exnisstech]

Let's see if @rvitko has any suggestions.

 

[rvitko Verified Sponsor]

Make sure you have enabled Beta updates and have the most recent update, this makes a big difference in the time zones, etc. When you first make the account, you set your region, this is when you first get on the app before you pair any device, as noted on the screen, this can only be changed by an administrator. Support will be very slow this month, typically in the EU people get 4 weeks paid vacation and that is traditionally the month of August, they have a skeleton crew that volunteered to take July or September instead but with only about 1/4 of the normal workforce everything is much slower.

 

[exnisstech]

typically in the EU people get 4 weeks paid vacation

And to think it took me 10 years to acrue 2 weeks paid vaca and I retired after 31 years with 2 weeks

 

[rvitko Verified Sponsor]

Obviously it is a severe detriment to competitiveness, but its like anything goverment does, it has an inertia you can't eliminate. Any politician who wants to repeal it to a sane 2 week limit won;t be elected, meanwhile the citizens wonder where all the jobs are going. I steal a day here and there and have not had an actual vacation in decades, we live.

 

[Ricardo Miozzo]

And to think it took me 10 years to acrue 2 weeks paid vaca and I retired after 31 years with 2 weeks

Thank you, Roger. I have the account for a long time and I registered all correctly. But the app showed this things… I tear that it can only be changed by an admin and sent a request to support. I didn’t know they were on vacation. All of them…

 

[Ricardo Miozzo]

Make sure you have enabled Beta updates and have the most recent update, this makes a big difference in the time zones, etc. When you first make the account, you set your region, this is when you first get on the app before you pair any device, as noted on the screen, this can only be changed by an administrator. Support will be very slow this month, typically in the EU people get 4 weeks paid vacation and that is traditionally the month of August, they have a skeleton crew that volunteered to take July or September instead but with only about 1/4 of the normal workforce everything is much slower.

I have all the updates ok. I have the account for a long time, but I never had the option to add south america or Brasil to region and country. Europe region, for example, give me singapore (!!!!!) as an option, so I guess there’s something really odd going on. Thanks any way. Seems this is one of those things that are going to take time.

 

[rvitko Verified Sponsor]

Its not all, but with only one person working support, the support is much slower than the usual 3 people, usually even with 3 working, it is a couple days response time.

 

[Ricardo Miozzo]

Day 2 is today. And I have questions sent over a week ago… but it’s all right. I can wait. Txs

 

[Ricardo Miozzo]

Update: no contact…

 

[rvitko Verified Sponsor]

Can you please email me so I have something I can forward them and I will nudge the appropriate people, I know Felix is just back from vacation and I got a message from Sascha last week, I can only assume they have a lot to catch up on.

 

[Ricardo Miozzo]

Final: Sascha messaged me and Brasil is on Tunze’s site since a week ago.
My personal account isn’t reachable. I simply can’t login or use it. Email confirmation to change password never arrives to me. But I consider myself a happy customer. At least, something good happened. Thanks for your help, Roger!

 

[rvitko Verified Sponsor]

These more complicated things, ask Sascha, he is in Germany and can access the server to reset it manually.

Thank you!