Osmolator 3155 sensor issue

[Malo4546]

Hello Tunze,

It looks like I have a similar issue that others have had. I purchased the unit 13 months ago but it has only been running 3 months. It will only fill water when I turn off the unit and back on. It will fill for about 15 seconds. So every few hrs I have to switch it off and back on to keep filling my tank.

FYI - the float switch works… and will sound the alarm if filled that high. I just can’t seem to get the sensor to work on it’s own.

I have tried to clean the sensor, no change. The sensor is in a dark area in the return section of my sump. I live in Ontario Canada and cannot locate local support. Can you assist?

thank you

 

[rvitko]

In Canada, support is handled by Xenia North America, they are the distributor- www.xeniainc.com

 

[Malo4546]

Hello,

Just a quick update for those interested. The Canadian support at Tunze is also very good. Xenia mailed me replacement parts within two weeks. Thank you Rvitko and Tunze.