Panta Rhei Surge 63

[pizzlereef]

I bought two Panta Rhei surge 63 in March of this year, both failed almost immediately, and I am still waiting on replacement pumps and going to tank mounts instead of the surge boxes, unique Coral assure me they stand behind their product 100%, but it’s been three months and I still have no working pumps - frustrating to say the least. When I did get them to fire up initially, the tops would pop off and they had no fix for it. I would’ve thought that they would have done some due diligence and research before they brought this product to market.

 

[cdemoss01]

That sucks.

Have they provided any recent information about the replacements?

 

[pizzlereef]

That sucks.

Have they provided any recent information about the replacements?

No resolution as of today, keep telling me they are working on it, said they are not carrying surge anymore and have no eta on pump return

 

[pizzlereef]

I bought two Panta Rhei surge 63 in March of this year, both failed almost immediately, and I am still waiting on replacement pumps and going to tank mounts instead of the surge boxes, unique Coral assure me they stand behind their product 100%, but it’s been three months and I still have no working pumps - frustrating to say the least. When I did get them to fire up initially, the tops would pop off and they had no fix for it. I would’ve thought that they would have done some due diligence and research before they brought this product to market.

Update after being told that there were no pumps in the country, and a lengthy conversation they said that they actually did have pumps with longer cords and we’re going to send one with me after I expressed my frustration over and over. Hopefully these pumps will work without issue.