Pnw customs

[Josemedina2017]

Hello everyone I just want to ask if anyone ever ordered from Pnw customs I ordered a frag tank since October 30 and I’m still every time I contact him he told me the same thing he’s finishing the bash to ship but nothing yet is my first time ordering from them so I’m just wondering thank you

 

[Gumbies R Us]

I have a tank from them, and I love mine! The owner is extremely nice; I would get in contact with him again and see the status of your tank (could just be bust because of the holidays)

 

[SliceGolfer]

Harlan is a great guy, I’ve met him a couple times at local reef events. I am surprised to hear about your order because how active PNW Customs is in the reefing community. He told me he is very active on Instagram so that may be the fastest way to connect with him.

 

[Josemedina2017]

I have a tank from them, and I love mine! The owner is extremely nice; I would get in contact with him again and see the status of your tank (could just be bust because of the holidays)

I wish it was the same situation here I was looking forward to get this tank but it didn’t work out how it was planned I ask him for my refund I guess I was a little desperate but thanks for the reply

 

[Josemedina2017]

Harlan is a great guy, I’ve met him a couple times at local reef events. I am surprised to hear about your order because how active PNW Customs is in the reefing community. He told me he is very active on Instagram so that may be the fastest way to connect with him.

That’s the way I got in contact with thanks for the reply

 

[Sal.92]

I placed an order on November 14th. I kept getting told the order has shipped but never received a tracking number. All my emails went ignored and my own comments on their posts kept getting deleted until they replied on instagram. Im still waiting for a tracking number

 

[PNWCustom]

Hello Jose, thank you for supporting our small business, and I apologize for any inconvenience there may have been! Unfortunately with our move and the holidays, we had to take a hiatus from production on a couple of our tank models, including the 4g Lagoon so we could focus on the bulk production of our orders. We do have a section on our site that explains holiday delays, and we are as prompt as possible with responses. During the holidays, my attention had been redirected from online and customer service towards production so we could get orders out as soon as possible. Those few weeks of 16 hour days were rough!

We did refund this order 100%, and provided the customer with a credit to use towards any future purchases. We hope to be able to help you out in the future, and as always when supporting our small business we go above and beyond to take care of our customer!

 

[dylanb1234]

Haven’t had any issues with PNW Customs and I’ve ordered several times now and on the opposite side of the US! Love my small in ones I bought from them!