Wanted to share a positive experience with Ecotech.
I contacted them through the chat feature on their site yesterday 5/21 because I had an MP40 wetside that would rattle and then disconnect. I was pretty confident it was an issue with the wetside because I could put other wetsides on and they would stay attached. I had cleaned it with vinegar and still rattled then came off within ~1 minute of putting it back on.
They requested some pictures of the disassembled wetside which I provided. Then they asked for contact info and a copy of the receipt which I also provided.
Today on 5/22 I got an email saying that a warranty replacement was on its way and to keep the affected unit for spare parts.
Thanks Ecotech!
I contacted them through the chat feature on their site yesterday 5/21 because I had an MP40 wetside that would rattle and then disconnect. I was pretty confident it was an issue with the wetside because I could put other wetsides on and they would stay attached. I had cleaned it with vinegar and still rattled then came off within ~1 minute of putting it back on.
They requested some pictures of the disassembled wetside which I provided. Then they asked for contact info and a copy of the receipt which I also provided.
Today on 5/22 I got an email saying that a warranty replacement was on its way and to keep the affected unit for spare parts.
Thanks Ecotech!
