Redsea Auto top off issue

[SaltyWalty]

I have this Red Sea auto top off unit and it’s been working for for quite a while. Until the other day it stopped. When the pump it plugged into the unit the “plug” button on the far right of the photo flashes red and all the other buttons turn off. In the app it loses connection to the device. The pump with all have a small busts about a second or two are where it will spin for a second then stop.

When the pump is unplugged all the light come back on. It reconnects to the app and simple says the pump is disconnected

I’ve taken apart and cleans the pump it spins and runs just when it connect to the hub it seems to shut everything down the second it’s plugged in

 

[Idoc]

Bump...

Have you tried calling Red Sea customer service? They may be able to help a bit faster.