Stay away from Reef Jase

[ScottybAspen]

Terrible experience — stay away.

I placed an order on Wednesday because Reef Jase’s website stated they ship Monday–Thursday, so I expected it to ship Thursday for Friday delivery. I received no communication saying otherwise and assumed everything was on schedule.

At 5:00 a.m. Friday, I received a text saying he had decided not to ship my order and it would need to be rescheduled. I was going out of town the following week and couldn’t accept a later delivery, so I asked to cancel the order since the only reason I placed it was based on the advertised shipping schedule.

Instead of taking responsibility, he blamed me and deducted $80 from my refund. He told me he would refund the order, then sent only a partial refund. Communication was terrible, and his responses were extremely combative.

There are far too many reputable reef stores out there to deal with this kind of customer service. I would absolutely not do business with Reef Jase again. Stay clear and support a store that communicates with its customers and stands behind what it advertises.

 

[OcellarisFish]

Why not request to hold the order and not ship until you return?

Maybe a compromise should’ve been made on both ends if they did not deliver as promised, but circumstances made remediation difficult with you being away the following week.

The partial refund sounds odd to me.

I agree that there are definitely many reputable companies out there with integrity and ethics to make things right.

Mattscorals.com, corals.com, TSA, WWC, TCK Corals, Barrier Reef Aquariums, and Aquatic Creations Aquaculture on TikTok have earned my life-long trust and business.

I always stay away from AquaSD, Violet Aquariums LLC, and companies with negative online reviews/reputations, or lack-thereof.