Trigger Systems - Platinum 34 - float switch no longer working - support?

[evergreek]

Hello,

Anybody with a trigger sys platinum pump that can advise some troubleshooting steps..

The float switches on the sump area are no longer triggering the roller motor - the safety float switch on the pump area is not triggered..

I have to manually advance the motor which is a pain - I tried contacting trigger sys through their website and no response.

Anybody have any contact information for them? This is extremely disappointing as the sump is less than a year old.

 

[ShepherdReefer]

Any luck with Trigger support?

 

[evergreek]

Finally got a hold of them. :) They are sending me new float switches.

 

[Seascapes]

Hello,

Anybody with a trigger sys platinum pump that can advise some troubleshooting steps..

The float switches on the sump area are no longer triggering the roller motor - the safety float switch on the pump area is not triggered..

I have to manually advance the motor which is a pain - I tried contacting trigger sys through their website and no response.

Anybody have any contact information for them? This is extremely disappointing as the sump is less than a year old.

Their email address is

Hello,

Anybody with a trigger sys platinum pump that can advise some troubleshooting steps..

The float switches on the sump area are no longer triggering the roller motor - the safety float switch on the pump area is not triggered..

I have to manually advance the motor which is a pain - I tried contacting trigger sys through their website and no response.

Anybody have any contact information for them? This is extremely disappointing as the sump is less than a year old.

Their email address is [email protected]. They have also changed the float switch to a sensor. They are selling the new motor.

 

[Mnarlis]

Hello,

Anybody with a trigger sys platinum pump that can advise some troubleshooting steps..

The float switches on the sump area are no longer triggering the roller motor - the safety float switch on the pump area is not triggered..

I have to manually advance the motor which is a pain - I tried contacting trigger sys through their website and no response.

Anybody have any contact information for them? This is extremely disappointing as the sump is less than a year old.

I just asked the same question, but I did get ahold of David, the owner there, and he even knew they had an issue with the floats going bad, but his response to me was I could get their new and improved version (V2) at a discount but would also have to write a positive review, are you kidding me? They should send out that to everyone who purchases their so-called automatic fleece roller. They should have said, auto for six months; then you have to purchase a fix or manually turn the roller. It was funny when I saw your question cause I, too, now have to turn this junk manually myself at $1200. He did say for free and free shipping he would send out new floats, but how do you replace them as I'm not an electrician?.

 

[Dame80]

Their customer support is non-existent. Called left messages and sent emails. I still haven’t heard back

 

[Seascapes]

Trigger Systems <[email protected]> this is their email. They usually respond within 48 hours or sooner

 

[becon776]

We’ll resurrect this one! Same just happened to me what the heck!?

 

[Seascapes]

We’ll resurrect this one! Same just happened to me what the heck!?

They have a new motor version that uses sensors instead of a float. I would contact them to see if you can get the new version.

 

[becon776]

Yeah pita install and what the heck! We should get this for free with the price we paid

 

[becon776]

Are the old float switches difficult to change over? I see you have to open the motor box

 

[tzabor10]

You might need to remove the roller motor and manually reinsert all of the wires to make sure they are connected. It’s difficult but not impossible. Done it once. Definitely be careful with any wires coming from the motor box. They can come loose and crash the unit. Good luck

 

[Parrottbay]

Trigger Systems Customer Service — 4+ Months Trying to Buy Replacement Parts

I normally don't like leaving negative feedback, especially because I've always considered Trigger Systems to make good aquarium equipment. Unfortunately, the customer service experience I've had trying to purchase replacement parts has been extremely disappointing.

I first contacted Trigger Systems on April 6, 2026 regarding a Platinum 20C Cube sump with roller mat.

Trigger responded that same day and provided pricing for several of the parts. I responded immediately confirming that I wanted to purchase the parts and also asked for the instructions for using all three float switches.

I was trying to purchase:

• (2) High flow plates
• (1) Polycarbonate lid
• (3) 1" fittings
• (1) External float-switch magnet, if available
• Instructions for the original three-float configuration

The frustrating part is that I wasn't asking for free warranty parts. I was trying to give them money and purchase the parts.

After the initial response, I followed up on:

• April 9
• April 13
• April 18
• April 28
• May 13
• June 28

I even told them that the wiring information could wait and asked them to simply invoice me for the available parts so we could get the order moving.

As of August 13, 2026, more than four months after my original request, I still have not been able to get the parts order completed.

This has been especially frustrating because the sump is being repaired for a customer's system, so I have been the person having to explain the delay to the customer while continuing to tell them that Trigger Systems is a reputable company.

I have no issue with someone telling me a part is discontinued, backordered, unavailable, or that they need additional time. What I don't understand is repeatedly receiving no response when I'm simply trying to purchase replacement parts for one of their products.

I like Trigger's products, which honestly makes this experience more disappointing. Replacement-part availability and manufacturer support matter when you're buying expensive aquarium equipment that may be in service for years.

If Trigger Systems resolves this, I will gladly update this post with the outcome. But after more than four months and numerous follow-ups, I think the timeline deserves to be documented.