Update. The order didn’t go through, but I think the issue was with Affirm (app to break up payments). Anyway, everything is sorted. Since I get conflicting info about how good this place is, I’ll only use them for supplies, not anything living.
First - thank you for the update, closure. Helps others.
Second - do you mind if I ask the order of steps before getting here? In short did you reach out to SWA before posting or was it more of a quick question and posting here first?
I don't mean anything by it other than some vendors have chat options on their portal to ask quick questions such as this. That or an email address, contact us, or similar to reach out.
Lastly Affirm - I've been tripped up by that a few times such that a code is sent, or displayed, and needs to be acknowledged before the payment will go through. Sometimes you don't even get them and both parties don't have any idea of what is going on and the purchaser is left to reach out to the bank, credit union, and then have them reach the back end main bank. So I can understand why maybe posting here first before vendor if that makes sense.
Glad it got sorted though. With regards to the vendor they are a pretty solid alternative to the two ton heavy thing. Friendly, comparative pricing, good stock, and has the tie to cross ship corals and fish. I've purchased both and my experience has always been great. Of course this is just my experience.
Hope your day is well. All the best.
