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Can you please cite an example of a recall that was implemented in that way?
Sounds fair to compare it to apple when someone would compare it to Denali.....hahahttps://www.apple.com/support/exchange_repair/
I don't know if it's a bit fair providing examples from one of the top companies that shines in customer service but.... you asked.
Point being, it's a poor method to identify faulty devices and a poor exchange procedure. People are upset cause they paid for cheap...fraudulent parts? the chance to participate in what is essentially a beta (3 firmware updates in the first few weeks), and in my case, having to take days off from work to try and fix the problem with support.
Per apple, you still needed to return the product for exchange. They did not send the replacement out, then hope you return the faulty product. Or did I miss something?https://www.apple.com/support/exchange_repair/
I don't know if it's a bit fair providing examples from one of the top companies that shines in customer service but.... you asked.
Point being, it's a poor method to identify faulty devices and a poor exchange procedure. People are upset cause they paid for cheap...fraudulent parts? the chance to participate in what is essentially a beta (3 firmware updates in the first few weeks), and in my case, having to take days off from work to try and fix the problem with support.
Dude seriously you need to add a tag line that says "paid neptune advocate" or "be wary of advise from someone on the Neptune payroll". As president of a large CA club, involvement in reefapalooza and the person that hosted the web cast for the new Apex release just how objective are you? Just how much free product, compensation or other consideration have you received from Neptune? Easy to hawk/endorse a product/company when you get it for free and if you have an issue just pick up the phone and call Terence. Unlike everyone else that paid for the product and when an issue arises Neptune does not answer phones and you are subjected to the archaic online ticket system and an assurance they will get back to you when they get around to it.Per apple, you still needed to return the product for exchange. They did not send the replacement out, then hope you return the faulty product. Or did I miss something?
You want an example of outstanding customer support in this industry? Try Kessil. I have an issue I call, they send replacement product with return shipping package simple as that. They certainly don't brick your product, leave you w/o a device for days and demand a $300 deposit up front for a replacement for a blatant manufacturing QA defect.
Thanks you made my day! I'm glad you call it like you see it. To be honest I do not have a 2016 Apex. I do however hope to get one. I have an Apex gold that I got over a year and a half ago for my new build and it sits in the box unopened. I also have a Vertex Cerebra which will be used on a different tank. Fact is, I have never ever used an Apex!Dude seriously you need to add a tag line that says "paid neptune advocate" or "be wary of advise from someone on the Neptune payroll". As president of a large CA club, involvement in reefapalooza and the person that hosted the web cast for the new Apex release just how objective are you? Just how much free product, compensation or other consideration have you received from Neptune? Easy to hawk/endorse a product/company when you get it for free and if you have an issue just pick up the phone and call Terence. Unlike everyone else that paid for the product and when an issue arises Neptune does not answer phones and you are subjected to the archaic online ticket system and an assurance they will get back to you when they get around to it.
I bit my tongue yesterday when you posted this load of BS in another thread "You can surely trust in Neptune Systems. The Apex is the hub of their business. Their engineers are the best in the business and their customer service is unparalleled. They will resolve these issues." but enough is enough already. You have discredited yourself and become little more than a schill.
You want an example of outstanding customer support in this industry? Try Kessil. I have an issue I call, they send replacement product with return shipping package simple as that. They certainly don't brick your product, leave you w/o a device for days and demand a $300 deposit up front for a replacement for a blatant manufacturing QA defect.
The last time I had a defective TV Samsung sent a technician to my house at their expense who ordered the parts overnight at their expense and came back to install them at their expense.
I'm pretty sure any apex owner has spent a lot more than just the cost of the apex on their tanks, usually thousands if not tens of thousands of dollars on their tanks, and can afford to leave a 300 holding their credit cards. I don't think it's really about the deposit as much as it is the customer experience. Even the fact that apex choose to brick the units that were defective via a software update instead of building in a feature within that update to identify defects without bricking the units speaks to their great customer service skillZ!
They replaced mine and gave me every single dollar I paid back. Took the money and bought an F350 couldn't have been happier. I know of a few others that they purchased the entire truck back and gave GMS pricing on a new truck. I agree they should have a blanket recall. The sold the product and made there money. They want the consumer to check and see if they sold you a counterfeit device. That company has and always will be a joke!Really? When my Denali had a recall for faulty brake lines, GM didn't send me a new truck. They informed me of the possibility of a bad part and instructed me to take it to service as soon as was feasible for me.