2.1 Doser Not responding, even when flashing Blue

SaracensRugby · May 23, 2018

So, connecting to my doser via mhghl and it says my device is active with the green little earth. When I go to update any of the dosing amounts and save the settings, nothing saves. When I do an auto dose, it does not respond. Any ideas? My system is hardwired.

Thanks.

Support@GHLUSA · May 23, 2018

Check if your MyGHL settings are set to Read Only or Read Write.
What firmware version are you running on the Doser?

SaracensRugby · May 23, 2018

Says 1.24 firmware. I can't find out where to change that Read Only or Read Write under myghl.

SaracensRugby · May 23, 2018

I used to make changes under myghl previously. I just unplugged the system and put it on a new tank right away, but nothing changed.

Support@GHLUSA · May 23, 2018

The read/write option is on the Doser itself, connect to it via GCC, and go to Communication. The same tab where you previously enabled MyGHL and found your ID/Sec Key.

There have been a few revisions of firmware since, current is 1.28 - I’d go ahead and upgrade as well. :)

SaracensRugby · May 23, 2018

Hmm, well my company has since swapped out my laptop with a new one that does not let me download new software programs.....Any other ways to do it?

SaracensRugby · May 24, 2018

Also, assuming that my doser is still dosing the amounts that i see on myghl right?

Support@GHLUSA · May 24, 2018

SaracensRugby said:
Hmm, well my company has since swapped out my laptop with a new one that does not let me download new software programs.....Any other ways to do it?

No, will need GCC for firmware update. :/

SaracensRugby said:
Also, assuming that my doser is still dosing the amounts that i see on myghl right?

Correct.

SaracensRugby · May 24, 2018

Sounds good, I will work on borrowing one (we only have Mac in our house), and go from there. Thanks for the fast replies, I will reach back out once I get the laptop and things updated.