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Ok last post here as it seems you just want someone to agree with you rather than looking for a neutral perspective.Still I'm getting screwed out of the shipping for the 2nd order then.
Like I said you're looking at this from the vendor's POV not the consumer. It is their fault that their website's stock listings were not updated, and I unknowingly bought an out of stock item which is now forcing me to wait 3 weeks or potentially more. What affects their bottom line more: Losing all of a customer's future purchases, or a one time fee of $75 for an oversight on their part?Ok last post here as it seems you just want someone to agree with you rather than looking for a neutral perspective.
You're not getting screwed. You paid for 2 shipments. In the end you'll receive 2 shipments but you want 3 shipments because you are unwilling to wait a few days. If the vendor were to send you three shipments and eat the $75 shipping cost, think of how that would hit their bottom line. Now, think if they were to do that for all their orders or even just a percentage of their orders. They would be out of business quickly, and then where would you buy this rare fish that no one else has?
Show some patience. They don't owe you anything, you are getting exactly what you paid for.
I can certainly understand where you are coming from. I am new to the hobby and was a bit taken aback when I placed my first order online and the item was not shipped immediately (7 days out in-fact). However, I just decided that practicing patience was the way to go. I get you did not want to add them all at the same time, certainly not ideal. Though it does not appear to take long for pecking orders to be established and territory to be claimed in this hobby.Sorry if this is the wrong subforum for this. So, I bought an order of 4 fish from a business online, all 4 were listed in stock online. I received 2 of the 4 fish in 2 days, I was then contacted by the business stating that they would ship the remaining 2 out the following week as they were out of stock (listed in stock on their website). I was fine with this as they were going to pay for the shipping. I then placed another order a few days after receiving half of my first order, it has been 2 weeks since the first order on which I'm still waiting for 2 fish and now a week since my most previous order, which also has not been shipped still. I contacted the business multiple times asking when they would ship out my most recent order as I have paid for the shipping of this order, so I expected it to be shipped out next business day. They have finally answered me stating that they needed to make sure the fish were "ship ready" and that I would receive the 2 fish they owe me and my new order all together next week. If this holds true it would be 3 weeks after I made the first order until I received all of my fish and 2 weeks after my second order until I received that one. I kinda feel like I'm getting screwed because I paid for shipping on both orders and it's not my fault that their website wasn't updated with what's currently in stock. Any suggestions on what I can do in this situation? Are these acceptable business practices that I should just get use to? By the way the shipping of these orders were both over $75.
Let me put it this way. You may be wanting to ditch this retailer. I want you to post their name so I can look through their stock. Because I do not feel as though a few weeks of waiting for something I intend to keep for years, is a big deal.Like I said you're looking at this from the vendor's POV not the consumer. It is their fault that their website's stock listings were not updated, and I unknowingly bought an out of stock item which is now forcing me to wait 3 weeks or potentially more. What affects their bottom line more: Losing all of a customer's future purchases, or a one time fee of $75 for an oversight on their part?
Would have been a lot of cooler if the vendor just let me know: Hey you placed another order, we already owe you 2 fish that were already paid to be shipped, so we will ship you both orders for free. You're just going to have to wait until we get all fish in stock to send them out. Instead of me having to call persistently to find out why after a week I haven't heard anything about my order. If I were the business that's what I would have done.I mean, sort of, but if you appreciate the vendor you could also be cool and understand how combining the orders makes sense, despite the delay. Probably should have just waited for the first order to clear to avoid any issues such as this. Were you hoping to tack this new order onto the late half of the first order at all?
Sorry, one last thing. That I do not understand. You chose to place the second order, knowing the first 2 fish were missing, right? If you had not placed a second order, you would have been charged one shipping fee, and the retailer would have covered their mistake. They did not handle it how you or I would have, though they are handling it. They are not taking any additional funds that you did not owe them though.Still I'm getting screwed out of the shipping for the 2nd order then.
It doesn't matter to me if I pay for the shipping of the 2nd order, as long as it goes out timely. What they are doing is holding the fish in their system, for only the reason of saving themselves the shipping costs and waiting until they can ship everything out together.Sorry, one last thing. That I do not understand. You chose to place the second order, knowing the first 2 fish were missing, right? If you had not placed a second order, you would have been charged one shipping fee, and the retailer would have covered their mistake. They did not handle it how you or I would have, though they are handling it. They are not taking any additional funds that you did not owe them though.
To me it now seems that you just want to second order shipped for free since they stated they would send those 2 unavailable fish. And you are upset they charged you shipping on a completely separate order number? Now you have lost me, that was up to your discretion, not theirs.
I have never once been refunded shipping because an order arrived late. At most, I have received discounts for future purchases or perhaps a discount applied once the goods were received successfully. But that is me, you would need to contact the retailer to discuss those sorts of requests.It doesn't matter to me if I pay for the shipping of the 2nd order, as long as it goes out timely. What they are doing is holding the fish in their system, for only the reason of saving themselves the shipping costs and waiting until they can ship everything out together.
I see, they changed their story. Now you feel like you blew it by placing the second order since they decided to ship to you only twice instead of three times. That makes sense.I thought I mentioned it in my shpeel, but yeah, they originally stated that they were waiting until the fish are "ship ready" then later on in the conversation when I asked them why there weren't ship ready. He stated that they are healthy and ship ready but that he owes me other fish that should be in next week and will all be shipped together.