AI customer service

[Duffybubbleboy]

So My ai primes lense melted and I sent the light in for repair. The customer service lied and said there was water damage . They won’t send it back with out disabling it , they won’t fix it for free.

 

[The Farmer]

Was it under warranty

 

[NowGlazeIT]

So My ai primes lense melted and I sent the light in for repair. The customer service lied and said there was water damage . They won’t send it back with out disabling it , they won’t fix it for free.

Ouch that’s weird. I bought the lens replacement from their website and swapped them out myself. Unless they send you a better replacement, seems wrong they won’t send you back your item as is, damaged or not.