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Partner Sponsor 2020
- Oct 14, 2013
- Reaction score
- Denver, Colorado
Hi, I appreciate your patience. We have been crazy busy and trying to get some more help in place.so why hasn't @AlgaeBarn responded? do they need to be @ to respond to threads in their own sponsor forum? it says on your page that your algae is clean, treated and quarantined, how come there are people saying that pests made it through to their tank through your products? can someone else recommend me another vendor who can provide pods and algae without the pests? thanks.
We reached out to the OP maybe an hour or so after this thread was posted and resolved the situation.
You probably think we are getting filthy rich off slapping a clean label on anything. Doesn't matter if we see any baddies or anything. You probably think we simply don't care about the hobbyest, all we care about is our bottom line. And it sounds like you think almost everyone that has purchased macroalgae from us is now infested with pests, yet we still keep the clean label. This couldn't be farther from the truth. Overall, we have had a total of about 13 reports of pests in over 50,000 macroalgae units shipped out. This puts us at approximately 99.97% clean rate (and I know some of those reports are false positives). This puts our current defect rate at about 350 defects per 1,000,000 macroalgae portions sold. We understand that even this amount is too high (especially when its your tank). Even if the pest did not come from us, we still try to help the customer all the same. While our macros are incredibly clean, we do have a disclaimer that pests may make there way through the quarantine process. We have already been in works for the past few months(and tens of thousands on dollars spent) in rebuilding our macroalgae cultivation system to push us to a guaranteed clean, no QT required, and removal of the disclaimer.