In early June placed my first order with Algaebarn for some Ocean Magick as well as a tuxedo urchin. With their product changes it was delayed. After about 3 weeks the urchin shipped, but was DOA (phyto still unavailable). Their customer service was very helpful through that and planned to send out a new urchin with the phyto. Given continued out of stock issues, yesterday I finally recieved my replacement urchin and phyto. Phyto looked awesome and I am excited to see how it does in my tank. The urchin was still alive, but was not very active on arrival. I did a slow and steady drip acclimation (with their drip acclimator) but today the urchin has lost a ton of spines, and I don't think is gonna make it...
Long story short- they have impressed me so far with their customer service so I want to keep using them, but I feel like I have had so many issues/delays I am not sure if it is a fluke? Has anyone else had issues with shipping delays or livestock issues? Would I be better off buying their phyto from BRS, etc. instead of direct?
Long story short- they have impressed me so far with their customer service so I want to keep using them, but I feel like I have had so many issues/delays I am not sure if it is a fluke? Has anyone else had issues with shipping delays or livestock issues? Would I be better off buying their phyto from BRS, etc. instead of direct?
Last edited: