Alkatronic error codes

Bj’s Reef

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I’m having trouble clearing the error codes on my alktronic. I’m getting a code 1 and the tester isn’t preforming test.
 
I got some help from the group. However I’m still having the same code 1 issue . I contacted the manufacturer. They told me to update the unit. I did that and it still gave me the code one. I asked if the ph probe could be bad. They had me do an accuracy test. The unit said busy try again later. I have tried several times for the last two days, with the same results. I haven’t heard back from the focustronic company. Anyone else experience this issue with there units?
 

WHICH PART OF YOUR SETUP IS HARDEST TO REACH OR REMOVE FOR ROUTINE MAINTENANCE?

  • Glass behind or beside the tank

    Votes: 10 25.0%
  • Powerheads or wavemakers

    Votes: 3 7.5%
  • Sump or rear filtration chambers

    Votes: 5 12.5%
  • Skimmer or other filtration equipment

    Votes: 4 10.0%
  • Overflow or plumbing

    Votes: 8 20.0%
  • Lights or lids

    Votes: 0 0.0%
  • Mine is pretty easy to access!

    Votes: 9 22.5%
  • Other—tell us what I missed

    Votes: 1 2.5%
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