Another shipping question

Daltrey · Dec 31, 2017

I recently placed two orders. Order 1100816501 on Dec 24 and order 1100816926 on Dec 25. I paid for upgraded shipping for the first order placed Dec 24th and its not scheduled to be delivered till Jan 3rd. The second order I didnt pay to upgrade the shipping and it was delivered yesterday.

I emailed BRS yesterday but still no response?

VietExtender · Dec 31, 2017

Daltrey said:
I recently placed two orders. Order 1100816501 on Dec 24 and order 1100816926 on Dec 25. I paid for upgraded shipping for the first order placed Dec 24th and its not scheduled to be delivered till Jan 3rd. The second order I didnt pay to upgrade the shipping and it was delivered yesterday.

I emailed BRS yesterday but still no response?

It’s just not the week to be shipping. People still buying tons of things and are returning as well. Maybe they were shipped from different warehouses or maybe it was a problem on their part.

CNDReef · Jan 1, 2018

I placed a order on the 26th and received one package on the correct date and the other is in transit.

Bulk Reef Supply · Jan 4, 2018

Daltrey said:
I recently placed two orders. Order 1100816501 on Dec 24 and order 1100816926 on Dec 25. I paid for upgraded shipping for the first order placed Dec 24th and its not scheduled to be delivered till Jan 3rd. The second order I didnt pay to upgrade the shipping and it was delivered yesterday.

I emailed BRS yesterday but still no response?

Hey Daltrey, I am really sorry for the delay :( Your original email was sent on a Saturday when we were out of the office, and then we were closed on Monday for the holiday - so double the frustration on top of the delay in the shipment. It looks like we were able to get your shipping charge refunded. Is there anything else that we can do to help resolve this for you?

Daltrey · Jan 4, 2018

Bulk Reef Supply said:
Hey Daltrey, I am really sorry for the delay :( Your original email was sent on a Saturday when we were out of the office, and then we were closed on Monday for the holiday - so double the frustration on top of the delay in the shipment. It looks like we were able to get your shipping charge refunded. Is there anything else that we can do to help resolve this for you?

No, You guys are awesome as usual! Thanks!