Hey everyone — wanted to get some honest feedback from the community on Dinkins and see if my experience is typical or just bad luck.
I placed an order with them and had a scheduled delivery date that ended up being missed. I reached out a couple times through their listed contact methods but didn’t receive any response.
On March 19th, while I was packing for a trip, I got a UPS notification that a package from Dinkins was set to be delivered that Friday — well after the original delivery window. Since I wasn’t going to be home, I tried reaching out again to cancel the order due to the missed timing, but still didn’t hear anything back. I ended up updating the UPS app to return the package.
At this point it’s been almost a month with no communication at all. I never received a refund after the package was returned, and no one reached out to follow up on what happened. I ultimately had to go through my credit card company to dispute the charge since I couldn’t get ahold of them.
For me, the biggest issue isn’t even the delay — it’s the lack of communication. I think most of us understand things happen, but communication is pretty fundamental.
I also noticed when checking their website that reviews seem very positive with little to no negative feedback, which made me question whether reviews are being filtered.
So I wanted to ask:
• Has anyone else had similar issues with communication or delays from them?
• Or is this out of the norm and I just caught them at a bad time?
Not trying to bash — just genuinely looking for others’ experiences before deciding how to move forward.
I placed an order with them and had a scheduled delivery date that ended up being missed. I reached out a couple times through their listed contact methods but didn’t receive any response.
On March 19th, while I was packing for a trip, I got a UPS notification that a package from Dinkins was set to be delivered that Friday — well after the original delivery window. Since I wasn’t going to be home, I tried reaching out again to cancel the order due to the missed timing, but still didn’t hear anything back. I ended up updating the UPS app to return the package.
At this point it’s been almost a month with no communication at all. I never received a refund after the package was returned, and no one reached out to follow up on what happened. I ultimately had to go through my credit card company to dispute the charge since I couldn’t get ahold of them.
For me, the biggest issue isn’t even the delay — it’s the lack of communication. I think most of us understand things happen, but communication is pretty fundamental.
I also noticed when checking their website that reviews seem very positive with little to no negative feedback, which made me question whether reviews are being filtered.
So I wanted to ask:
• Has anyone else had similar issues with communication or delays from them?
• Or is this out of the norm and I just caught them at a bad time?
Not trying to bash — just genuinely looking for others’ experiences before deciding how to move forward.
