I saw a post from early 2023 about this, but didn't see a resolution. Someone was having this same problem I'm encountering. I purchased an apex and tried to connect it, but the head unit keeps disconnecting from wifi. I had a support call with Neptune and they decided to send me a new unit. Unfortunately I'm having the same issue with the new one. It definitely seems like an internet connection issue specifically with my isp and/or hardware, especially after reading another post outlining the same problem. It's not feasible for me to directly connect to the modem, but the previous poster did that and it didn't resolve the issue. Anyone else encounter this problem and work out a solution?