Apex Fusion showing apex disconnected? 12/24/2020

[acropora4u]

Reef Automation Group in Facebook

Unfortunately I don't have a direct connection to him.

that is good enough,,, i look to join the group

 

[PeterC99]

This is the third time I’ve had this issue with Apex Fusion. Learned to just wait It out.

How do we get Neptune to be more proactive and let us know when there are issues with Apex Fusion and when they might be resolved?

 

[Joedubyk]

My apex is still blue.. any ideas?

 

[Philly Reefer]

My apex is still blue.. any ideas?

Reboot everything?

 

[Joedubyk]

Reboot everything?

Tried rebooting and nothin

 

[Philly Reefer]

Tried rebooting and nothin

I think you need to set up the wifi again

 

[Joedubyk]

I think you need to set up the wifi again

dang it ok

 

[Justanano]

I had the same thing on mine ... unplugged my modem/ router and connected again

 

[pomoev]

Same happened to me on Dec 25. The controller was offline for ~6 hours, and only came back online after power restart. Tech support told me literally "You were probably effected by a Fusion outage we had over Christmas, it's the first time I've seen it happen and it was fairly widespread so I wouldn't worry about it.".

"it was fairly widespread so I wouldn't worry about it."

There is no official posts about this outage even though it affected many people, also tech support couldn't confirm the mitigation time, and whether I was affected by that outage or something else. Alarm log is empty.

I am new to Apex, and I believe their products generally have a reputation to be reliable, but the way they deal with outages is very surprising to me.

 

[PeterC99]

Anyone else getting this error message today (1/2/20)?

 

[Philly Reefer]

Anyone else getting this error message today (1/2/20)?

Nope. Been fine since they fixed it

 

[Mruskin]

In Michigan and woke up to this error

 

[PeterC99]

Nope. Been fine since they fixed