Apex issue with new phone

[Saminpa]

I’m having an issue in the fusion app for Apex. I got a new phone today. Though all of my apps transferred over, when I logged into apex fusion im being guided as if im a new user creating the account for a new aquarium.

My aquarium and dashboard are missing that Ive been using for over 2 years. When I go on the apex fusion website and click to link an apex, i get no token code to enter.

Has anyone else encountered this issue and have a solution?

 

[tzabor10]

I’m having an issue in the fusion app for Apex. I got a new phone today. Though all of my apps transferred over, when I logged into apex fusion im being guided as if im a new user creating the account for a new aquarium.

My aquarium and dashboard are missing that Ive been using for over 2 years. When I go on the apex fusion website and click to link an apex, i get no token code to enter.

Has anyone else encountered this issue and have a solution?

Try it on a pc

 

[Saminpa]

Try it on a pc

I did go on the laptop also. My dashboard doesn’t appear and I got no token code when I clicked link