Sharing my story to possibly help others.
Came home yesterday to the purple light of death on my Apex 2016 base unit. Tried the basics of powering off/on, unplugging, nothing worked. Spoke with Neptune tech support.
First thing to try was unplugging all aqua bus cables from the base unit and plugging in a 12v power supply. The lights changed but still ended in the purple light of death.
Next was to use a paper clip to reset the unit. Was instructed to hold the paper clip in until the light turned red. After almost a minute, still the purple light of death. Downside to trying this is that everything would be wiped from Apex (all setup).
I let the unit sit un-powered while talking with the tech about the next steps. As the tech and I were finishing up, I received an email from Neptune asking for some basic information. One piece of information was a picture of the base unit. I decided to plug the base unit back into the 12v power supply (no aqua bus cables plugged into the base unit). I wanted to take a picture with the purple light. To my surprise the purple light never showed, instead solid orange. Unplugged the 12v power supply and plugged the aqua bus cables in. Again solid orange. And my settings are still in place!
I wonder if letting the system sit un-powered helped to resolve the issue. But that's a complete guess.
I'll play the lottery this weekend.
Since spare return pumps are common, should a spare base unit be also?
Came home yesterday to the purple light of death on my Apex 2016 base unit. Tried the basics of powering off/on, unplugging, nothing worked. Spoke with Neptune tech support.
First thing to try was unplugging all aqua bus cables from the base unit and plugging in a 12v power supply. The lights changed but still ended in the purple light of death.
Next was to use a paper clip to reset the unit. Was instructed to hold the paper clip in until the light turned red. After almost a minute, still the purple light of death. Downside to trying this is that everything would be wiped from Apex (all setup).
I let the unit sit un-powered while talking with the tech about the next steps. As the tech and I were finishing up, I received an email from Neptune asking for some basic information. One piece of information was a picture of the base unit. I decided to plug the base unit back into the 12v power supply (no aqua bus cables plugged into the base unit). I wanted to take a picture with the purple light. To my surprise the purple light never showed, instead solid orange. Unplugged the 12v power supply and plugged the aqua bus cables in. Again solid orange. And my settings are still in place!
I wonder if letting the system sit un-powered helped to resolve the issue. But that's a complete guess.
I'll play the lottery this weekend.
Since spare return pumps are common, should a spare base unit be also?