Aqua illumination service has gone down the gutter!

[CoralLovers]

So I had 1 ai26 hd fail on me and another one had one broken fan blade so i opened up a chat with Ai and was told to go ahead and send them in theyll be fixed free of charge, so I thought sweet awesome customer service! I send the lights in and a few days later I get a call and was told it would cost 150 dollars per light to fix the issue or they can upgrade me to the 32hd but id have to pay the difference which honestly both options sounded terrible as i currently have 1 working 26hd disnt want to have 2 32’s and 1 26hd running over my redsea. I gave it a few days of thought and in that time i figured well maybe they can just upgrade them to the 64hd and i can just have those 2 atop my redsea 625xxl! So i call them back and they said no they cannot do that ir has to be the same size light?!? What madness is this? If I am paying for the lights anyways why in the hell are they limiting me to only the hydra 32hd and only 2 of them they cant even sell me 3 of them? They literally made me waste my money shipping out my 2 lights which one was conpletley dead the other one had 1 fan blade broken on it and when they called me they told me the driver was dead that it was not working bs i sent them 1 completley frid light and 1 with just 1 fan blade ruined but was working fine and they want to charge me 300 for that? Ai used too have great service back in the day they literally lost a customer I will never buy a product from aquaillumination again and let this be a warning to those interested in purchasing from there products work great when they work but when it comes time to rma them which it will end up happening it happens with everyone just know that you might be in a rude awakening. This company no longer cares about its customers they only care about the money.Good job Ai its no wonder redsea had to go and develop there own lights. Good job throwing the customer service Out the window oh and by the way i paid to ship it too them and had to pay too ship it back to me broken.

 

[revhtree Verified Admin]

This thread was moved to vendor feedback. Please remember that outside posts are not allowed. Posting is permitted for the original poster and vendor. Thanks.

 

[BYU]

seems to be a recurrent theme with their service