AQUASD had a live sale and I bought 20+ of some of the most amazing frags I have seen online.
The package shipped UPS Wednesday and then Thursday was stuck in the TN Ice storms, so it did not deliver on Thursday.
AQUASD sent an email Thursday saying basically they noticed the package was not delivered and they were in contact with UPS!
Long story short I did not get the package until Monday and the temperature of the water was 33 degrees and it was a complete loss.
AQUASD said no problem we will give you back store credit!
AQUASD communicated, and told me from the start don't worry we have you back.
Customer service is easy when things go right, to get such outstanding customer service when things go wrong, especially when this was a failure of UPS is amazing.
I cannot wait until it is warm enough here to use my store credit and look forward to many future purchases from AQUASD.
The package shipped UPS Wednesday and then Thursday was stuck in the TN Ice storms, so it did not deliver on Thursday.
AQUASD sent an email Thursday saying basically they noticed the package was not delivered and they were in contact with UPS!
Long story short I did not get the package until Monday and the temperature of the water was 33 degrees and it was a complete loss.
AQUASD said no problem we will give you back store credit!
AQUASD communicated, and told me from the start don't worry we have you back.
Customer service is easy when things go right, to get such outstanding customer service when things go wrong, especially when this was a failure of UPS is amazing.
I cannot wait until it is warm enough here to use my store credit and look forward to many future purchases from AQUASD.