Thank you @Matthias Gross for that virtual tour of the GHL factory! Quite the sleek operation you got going on there! I’m actually more interested in GHL products after reading this thread, blessing in disguise.
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I could care less about the feelings of random people. The intent here is exposure.
This message you sent to GHL seams to indicate otherwise.....I could care less about the feelings of random people. The intent here is exposure.
I can understand why a customer doesn't want to open a brand new unit. (fear to damage something else or not just not being confident to do it)...This is perfectly understandable.
What I do not really understand, is that you told GHL that you didn't wanted to open the unit and you wanted them to fix the issue and that you didn't had problems with the downtime.
Then just after sending the unit you ask for a refund ...Supposedly because you don't trust anymore on the unit due a led not turning on ?
To answer your question "What kind of connector came loose during transport?"
I purchased 2 brand new MP40QD , one of them came with Wifi not working.
I logged a ticket to Ecotech and same as GHL they asked me to open the controller and check the Wifi chipset. what I have done and it comes that the chipset was loose, I just pushed it back in and the Wifi was working.
Another one with Calfeeder of Pacific Sun reactor with a loose screw inside of the controller. Connector can come loose during transport YES.
I faced some issue with GHL products and both Matthias G/F were all time there for me and standing behind their products with great customer care.
This message you sent to GHL seams to indicate otherwise.....
The way GHL has responded to this is totally acceptable. The feelings of the R2R community thus far have been the opposite of the OP was expecting to get....
You're wrong, it is almost exactly as I expected.
The intent here is to give potential buyer a glimpse of what will happen when this happened to them. If after reading my OP and you think I'm unreasonable and GHL customer service are great. Good.
I wish someone have posted something like this and I had come across it before buying.
Im just curious- you feel wronged because they won’t let you keep the doser AND get a refund?
Im just curious- you feel wronged because they won’t let you keep the doser AND get a refund?
Nobody/nothing is perfect but it’s about knowing how problems are resolved that matters even more IMO. In this case we have learned that apparently there’s no refund for brand new units even when malfunctioning. For me that’s an important factor. For someone else, as mentioned above, it may not be. Nevertheless, we’re better off being a bit more informed.
Let’s be honest, if you bought a brand new iPhone and it didn’t work and Apple told you to send it over and wait for x days you’d be up in arms. In fact, most folks would be mad if it was a $10 tea kettle and say amazon didn’t want to accept it back...
Nobody/nothing is perfect but it’s about knowing how problems are resolved that matters even more IMO. In this case we have learned that apparently there’s no refund for brand new units even when malfunctioning. For me that’s an important factor. For someone else, as mentioned above, it may not be. Nevertheless, we’re better off being a bit more informed.
But it appears that's how Apple does work.Let’s be honest, if you bought a brand new iPhone and it didn’t work and Apple told you to send it over and wait for x days you’d be up in arms. In fact, most folks would be mad if it was a $10 tea kettle and say amazon didn’t want to accept it back....
I'm not sure why you think there's no refund? The OP is getting refunded in full. Origionally the plan was to have it shipped back and repaired and the OP changed his mind and wanted a refund after he had shipped it back to GHL, no big deal. Any other manufacturer wouldn't refund your purchase without the product back in there hands. The issue with the refund is because he purchased it through a retailer and not direct from GHL the retailer is supposed to accept the return and refund the purchase not GHL directly. Because it has already been shipped back to GHL that's not possible and therefor complicates things a bit.
I'll be getting a refund only if there's no water has been run through the unit. Basically, that's a no. Vinny saw the tubes connected to pump 1 & 2 in the photo and use it as an excuse. Correct my if I'm wrong but that's how I'm interpreting what he said.