Magic031707
Active Member
- Joined
- Jun 28, 2021
- Messages
- 384
- Reaction score
- 215
- Location
- Georgia
- What state or country do you live in
- Georgia
I will probably not use Algaebarn again. I was at my parents house about 2 weeks ago and I decided to purchased a Cade 2100 s2 from them. They are in their 80s and do not have a desktop computer. They have the special now that you get the free starter kit with it. So I purchased the tank via my phone. Moving forward a week later I got the tank and stand and I was wondering where the rocks, salt etc was at. So I called and they told me that I didn't pick the option to get the starter kit. I told them there was no option to pick when I was checking out. So the customer service representative tried on their phone and he said "you know what, you are right...you don't have a way to pick which option. So then they said that they could ship it to me but I have to pay the expedited shipping cost. Then they called back and said they wanted me to pay half of the shipping, so I did. Hour later they call back again and say they cannot get it out for delivery today but on Monday so now I have to pay full price. So I asked what about normal delivery and they said I still have to pay full price. Does this sound like I should come out the pocket with anything? They admitted that there was a glitch on their end. Thoughts?
