Big Al's Pets

[Tautog]

Spent $$$ with you to buy 4 cans of Chemi pure Elite(46 oz). Upon arrival, 2 containers were damaged and not sealed. I sent E-mails, called, but never received any shipping labels to return products, or refund, or product replacement.
Sorry, can't support you or your company with customer service skills that do not exist.

 

[BigAlspets]

Hi Tuatog,

This is unfortunate to hear, as we strive to respond promptly to all inquires and rectify any issues. We were going through all orders within the last 6 months to see a purchase of 4 Chemi Pure Elite (46oz) but was unable to find an order containing 4. Could you please get in touch with us with your order number or name on the order and we will look into the matter for you. Please get in touch with our CSR/Aquarium Tech Chi directly at [email protected] or call in 1-888-824-4257.