Big shout-out to Hanna!

[pelicanhill]

I bought my Hanna Salinity Checker on 8/7. The tester had been working great until it suddenly stopped working this Tuesday. When I opened the battery compartment, I noticed corrosion and discoloration on the battery and battery cover, suggesting possible moisture intrusion. I replaced the battery, but the tester still wouldn't turn on.

I went to the local coral store where I purchased the checker, and they suggested I contact Hanna directly. I sent Hanna an email that same day. Their support team replied right away and asked for the serial number and my shipping address.

I just received the replacement unit today! That's great customer service!

By the way, with regular calibration, the Hanna salinity checker has been great and very accurate. I do have a refractometer as a backup and reference.

 

[mcarroll]

Nice!

Good to know the battery compartment is susceptible to water intrusion – something you can avoid with the new one! :)

 

[pelicanhill]

Nice!

Good to know the battery compartment is susceptible to water intrusion – something you can avoid with the new one! :)

Exactly. Although there's an O-ring on the battery compartment cover, we should avoid exposing the entire checker to water as much as possible.